• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 30.06.21, 18:19
  • Opened by: Sergio Araos
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21849 - Home page empty

Hi Fred,

After update to version 7.0.1, the site is empty, just menu and footer.

Comments

Fred 30 Jun 2021, 22:37

Hi, Sergio.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office

Sergio Araos 30 Jun 2021, 22:53

Thanks Fred, I had to restore a backup, but I have a QA site. Please check there. I already updated the credentials.

Sergio Araos 01 Jul 2021, 18:48

Fred,

I am very concerned about this problem. My client is waiting to solve the performance issues, footer problem, etc. Please help. If I change anything the home page disappears.

Fred 01 Jul 2021, 21:59

Hi, Sergio.
You have to select a layout in the Theme Settings, see the screenshot https://take.ms/cmBKJ

What is the problem with performance?

Sergio Araos 01 Jul 2021, 22:10

Thanks Fred.

We have a test site at qamak.acme.cl. This site is an exact copy of maktotal.cl. Yesterday I had to recover a backup after upgrading to version 7.0.1. If you go to the test site at qamak.acme.cl you will see what happened to the site, it is all blank and it is supposed to be as maktotal.cl. If you can fix the problem with the site in QA, then I can migrate the site to production…

Please go to qamak.acme.cl (QA site of maktotal.cl)

Attachments:

2021-07-01_160849.png (24.1 KiB)
Fred 02 Jul 2021, 10:42

But I see it works fine, see the screenshot https://take.ms/L1pJd

Sergio Araos 02 Jul 2021, 12:52

Fred,

I had to recreate home page from zero, I had to bought a license of Creative Elements module (US$95 - the price of two licenses of Alysum) to recreate product carrusels. That’s what you call “clean migration” ?

As you can see, a duplicated menu is on top of the page, how to remove this menu?

How to remove duplicated search input?

How to make menu show submenus?

Please Fred, I’m loosing customers…

Attachments:

2021-07-02_065514.png (299.2 KiB)
Fred 11 Jul 2021, 16:42

Hi, Sergio Araos.
Sorry for the late reply, we had small vacation.
You don’t need to purchase full module license.
We have developed all necessary widgets.
As for the layout questions.
1. Go to Theme Settings → Header and select a layout you need
2. Go to Creative Elements → Saved Templates and edit a template you have selected