• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 02.07.21, 16:08
  • Opened by: Alturas Sistemi
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21861 - modifying products don't change quantity and category with header module and lookbook module active

Hello,
when I change the quantity or category of a product, shows an error and the change is not saved.
I found that if I deactivate Promokit Header Items and Promokit Lookbook (both at the same time) then I can save the changes to the product.
How can I do? is it possible to reinstall the two modules by simply taking them from the theme?
I’m using prestashop 1.7.7.5 and Alysum 7.0 and PHP 7.3.27

Thanks in advantage, best regards

Grazia

Comments

Fred 03 Jul 2021, 10:55

Hi, Alturas.
Yes, there is a bug in Lookbook module. We already fixed it.
I can upload fixed files to your prestashop. Please let me know which store to use?

Alturas Sistemi 05 Jul 2021, 09:59

the FTP is the same, the store is demo_lympha/
but please TELL ME in wich dir you will upload new files… modules or theme/modules or both?

Thank you!

Fred 05 Jul 2021, 20:17

Ok, Done.
Updated file is
/public_html/demo_lympha/modules/pklookbook/pklookbook.php

Alturas Sistemi 06 Jul 2021, 12:46

Thanks, but if you go to backoffice and try to edit quantity product, error appears again and number doesn’t change. The other elements (description, price etc) show error but change. Quantity does not change.

Fred 06 Jul 2021, 22:11

I have tested out different products and everything works fine for me. See the screenshot - https://take.ms/72WGZ

How to see the issue?

Fred 06 Jul 2021, 22:13

Sorry, I have checked out the first license. Unfortunately I don’t have access to login to the second store

C'è un errore.
Account dipendente inesistente, o password errata.
Alturas Sistemi 07 Jul 2021, 12:01

Hello, login problem corrected. Please can you try again to edit quantity product in backoffice of store /demo_lympha?
There are two different kind of errors. One if I change quantity and another if I activate/deactivate product.
Thanks.

Fred 09 Jul 2021, 21:39

Spent much time on that with no success.
Another our customer had the same issue and solved it by updating prestashop to the latest version https://support.promokit.eu/index.php?do=details&task_id=21876

But as I can see you already have the late PS version.


Found out the same issue discussion on prestashop forum https://www.prestashop.com/forums/topic/1032550-error-mapping-prestashopbundleentitytab/. Tried to apply offered solutions but also no result.


No more ideas, need some time, but I’m not sure that’s theme’s problem

Alturas Sistemi 19 Jul 2021, 13:14

Hello,
Thank you very much for your assistance. I rebuilt the site from scratch, same release of Prestashop and Alysum, same server, now it works. I don’t know why, probably some setting had created conflicts.
However, I would like to add two things that are important to me:
in the transition to Elementor Builder too many sections have become PRO, and it is not possible to build a category page without the block-category.
Why aren’t the actual Category and Product pages among the saved templates? The Category page does not match the Default, the left column has no block-category, you should also put the Default Category page and Default Product page among the saved themes.

Fred 20 Jul 2021, 18:56

Almost every “pro” widgets has our own widget, see the “Promokit general” tab in the widget’s list.
We are ready to add missed widget/functionality, but only after vacations.
Thank you for understanding