- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 12.07.21, 12:41
- Opened by: ICA System Srl
- Closed by: Fred
- Closed on: 01.08.21, 16:49
- Reason: Closed
- Comment: Glad to help!
Ticket #21911 - Blank Homepage
Hi, I’ve just purchased your theme but my homepage is totally blank.
I get the newsletter banner and there is the Whatsapp logo in the left bottom angle, but anything else.
If I choose Preview, for example, selecting a product in back office, the front office appears, without header or footer.
Can you please help me?
Thanks.
Comments
Hi, ICA System Srl.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office
Hi Fred,
I’ve just updated those details.
Thanks.
Strange issue.
Unable to connect to your FTP sever to check out modules files.
Please verify provided credentials
Hi Fred,
the user was not correct.
Please try again.
Thanks.
I just reset “Creative Elements” module. Now it seem to work