• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 12.07.21, 12:41
  • Opened by: ICA System Srl
  • Closed by: Fred
  • Closed on: 01.08.21, 16:49
  • Reason: Closed
  • Comment: Glad to help!

Ticket #21911 - Blank Homepage

Hi, I’ve just purchased your theme but my homepage is totally blank.
I get the newsletter banner and there is the Whatsapp logo in the left bottom angle, but anything else.
If I choose Preview, for example, selecting a product in back office, the front office appears, without header or footer.

Can you please help me?
Thanks.

Comments

Fred 12 Jul 2021, 12:42

Hi, ICA System Srl.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office

ICA System Srl 12 Jul 2021, 12:54

Hi Fred,
I’ve just updated those details.
Thanks.

Fred 12 Jul 2021, 12:59

Strange issue.
Unable to connect to your FTP sever to check out modules files.
Please verify provided credentials

ICA System Srl 12 Jul 2021, 14:02

Hi Fred,
the user was not correct.
Please try again.
Thanks.

Fred 12 Jul 2021, 16:50

I just reset “Creative Elements” module. Now it seem to work