• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21935 - Error post instalation venedor theme on Prestashop

Comments

Fred 15 Jul 2021, 14:48

What theme version did you install?
Looks like a modules conflict, did you install the theme to clear prestashop? (with no third party modules installed there)

Juan Carlos Pereira Diaz 15 Jul 2021, 17:49

theme: Venedor Versión 3.3.0

Fred 16 Jul 2021, 12:23

Try to uninstall Page builder module and install it back

Juan Carlos Pereira Diaz 16 Jul 2021, 13:01

when i try uninstall page builder modulo retrieving error:

Error!
Excepción emitida por el módulo pspagebuilder en uninstall. The hook id #634 does not exist in database

Fred 16 Jul 2021, 14:24

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your FTP Server

Juan Carlos Pereira Diaz 16 Jul 2021, 18:49

I have completed the fields required

Fred 16 Jul 2021, 22:13

The Page builder module has been reinstalled

Juan Carlos Pereira Diaz 17 Jul 2021, 10:15

Get error:

SmartyException

Unable to load template ‘file:_partials/heading.tpl’ in ‘module:pspagebuilder/views/templates/front/widgets/widget_blogposts.tpl’ in smarty_internal_template.php line 195
at Smarty_Internal_Template→render()

Fred 17 Jul 2021, 10:27

the page builder module is not copied properly to your prestashop. some files are missing, as I can see.
Please copy the module folder manually from theme archive to your server

Juan Carlos Pereira Diaz 17 Jul 2021, 18:46

i’ve dependencies/modules copied but i don’t encountered pagebuilder module in /modules on zip file.
I’am crazy with this and I can not to be too much time with this problems.

Error_ Unknown column ‘date_add’ in ‘order clause’<br /><br /><pre> SELECT cp.`id_product` as id FROM `psv2_category_product` cp WHERE cp.`id_category` = 2 ORDER BY `date_add` desc LIMIT 4</pre>
at line 769 in file classes/db/Db.php

You have all access data for repair this problem. Can you do it?

Fred 17 Jul 2021, 21:38

It seems configured correctly now, but there are problems with server configuration
1. Please disable “modsecurity” module in your server (recommended by prestashop)
2. Add more memory, because prstashop always falling down into the error “PHP Fatal error: Allowed memory size of 201326592 bytes exhausted (tried to allocate 121307136 bytes) in Unknown on line 0’”

Juan Carlos Pereira Diaz 17 Jul 2021, 23:42

hi:
We have done what you indicated and the more memory it is given, the more memory it consumes and the modsecurity does not jump at any time. We have also tried disabling modsecurity and it returns in both cases: error 500

Juan Carlos Pereira Diaz 17 Jul 2021, 23:45

also if we configure something in the admin in the option promokit general settings it returns:

1/1) ContextErrorException

Warning: require (/home/nogaarts/www/var/cache/dev/ContainerXghk9hy/getPrestashop_UserProviderService.php): failed to open stream: No such file or directory
in appDevDebugProjectContainer.php line 2738
at require () in appDevDebugProjectContainer.php line 2738
at appDevDebugProjectContainer→ load (’getPrestashop_UserProviderService.php’) in getPrestashop_RouterService.php line 12
at require (’/ home / nogaarts / www / var / cache / dev / ContainerXghk9hy / getPrestashop_RouterService.php’) in appDevDebugProjectContainer.php line 2738
at appDevDebugProjectContainer→ load (’getPrestashop_RouterService.php’) in appDevDebugProjectContainer.php line 3109
at appDevDebugProjectContainer→ getPrestashop_Bundle_Routing_Converter_LegacyUrlConverterService () in appDevDebugProjectContainer.php line 3368
at appDevDebugProjectContainer→ getPrestashop_LegacyUrlListenerService () in appDevDebugProjectContainer.php line 4023
at appDevDebugProjectContainer→ ContainerXghk9hy \ {closure} () in EventDispatcher.php line 231
at EventDispatcher→ sortListeners (’kernel.request’) in EventDispatcher.php line 61
at EventDispatcher→ getListeners (’kernel.request’) in ContainerAwareEventDispatcher.php line 129
at ContainerAwareEventDispatcher→ getListeners (’kernel.request’) in TraceableEventDispatcher.php line 259
at TraceableEventDispatcher→ preProcess (’kernel.request’) in TraceableEventDispatcher.php line 137
at TraceableEventDispatcher→ dispatch (’kernel.request’, object (GetResponseEvent)) in HttpKernel.php line 127
at HttpKernel→ handleRaw (object (Request), 1) in HttpKernel.php line 68
at HttpKernel→ handle (object (Request), 1, false) in Kernel.php line 200
at Kernel→ handle (object (Request), 1, false) in index.php line 82

Fred 19 Jul 2021, 20:16

As I can see the theme is disabled now. Could you please enable it back to let me see the issue.

Juan Carlos Pereira Diaz 19 Jul 2021, 20:26

hi.
Ready, but you can enable the theme too from backend

Fred 21 Jul 2021, 08:39

The issue has been fixed. Please test to confirm the change

Juan Carlos Pereira Diaz 21 Jul 2021, 18:26

Hi:
continue to fall

When activating the modules that were still to be activated:
- facebook connect
-facebook comments
- promokit facebook

returns this error:

Compile Error: ContainerXghk9hy\appDevDebugProjectContainer::load(): Failed opening required ‘/home/nogaarts/www/var/cache/dev/ContainerXghk9hy/getPrestashop_UserProviderService.php’ (include_path=’/home/nogaarts/www/vendor/pear/pear_exception:/home/nogaarts/www/vendor/pear/console_getopt:/home/nogaarts/www/vendor/pear/pear-core-minimal/src:/home/nogaarts/www/vendor/pear/archive_tar:.:/opt/php-7.3/lib/php’)

In addition, it does not allow the slide of the red theme style to be imported, nor to load that theme specifically.
I would also like to know if once these errors are corrected I can feel free to update the theme when necessary, knowing that it is completely corrected or I have to be careful and I cannot touch anything.
I would also like to know what all these problems are due to

Fred 22 Jul 2021, 11:40

I have removed those outdated modules

- facebook connect
- facebook comments
- Facebook chat

Now you have only one module “Promokit Facebook” which has all the functionality

Juan Carlos Pereira Diaz 22 Jul 2021, 12:33

hi

(really fail with all the presets with the exception venedor preset.

In my case Iam interesed in the preset red, but all preset will be to be ok.
if I import red preset get error:
[PrestaShopObjectNotFoundException]

The hook id #657 does not exist in database
at line 225 in file classes/Hook.php

220. SELECT `name`
221. FROM `’ . _DB_PREFIX_ . ‘hook`
222. WHERE `id_hook` = ' . (int) $hook_id);
223.
224. if (false === $result) {
225. throw new PrestaShopObjectNotFoundException(
226. sprintf(’The hook id #%d does not exist in database’, $hook_id)
227. );
228. }
229.
230. Cache::store($cache_id, $result);

  HookCore::getNameById - [line 151 - modules/pspagebuilder/classes/widget/module.php] - [1 Arguments]
  PsWidgetModule->getModuleHooks - [line 128 - modules/pspagebuilder/classes/widget/module.php] - [1 Arguments]
  PsWidgetModule->renderContent - [line 516 - modules/pspagebuilder/classes/profile.php] - [1 Arguments]
  PsPagebuilderprofile->getWidgetContent - [line 531 - modules/pspagebuilder/pspagebuilder.php] - [2 Arguments]
  PsPageBuilder->buildLayoutData - [line 443 - modules/pspagebuilder/pspagebuilder.php] - [4 Arguments]
  PsPageBuilder->processHook - [line 257 - modules/pspagebuilder/pspagebuilder.php] - [1 Arguments]
  PsPageBuilder->hookDisplayHeaderBuilder - [line 990 - classes/Hook.php] - [1 Arguments]

and if I import slider form red preset get the next error:
Error#34: Error in SQL syntax!

Fred 22 Jul 2021, 16:10

The issue has been fixed. Please test to confirm the change
I have added Menu widget what Recommend to use instead of “Prestashop Module” widget to display main menu

Juan Carlos Pereira Diaz 23 Jul 2021, 00:27

hi:
It seem to be ok now.
Can I help update Prestashop and venedor theme when updates are released

Fred 23 Jul 2021, 07:59

We are not able to help you to update prestashop because we have vacation now and no time for such kind of work
As for the Venedor theme, as I can see you already have it updated

Juan Carlos Pereira Diaz 26 Jul 2021, 00:23

Don’t need help. Is only a question.

There are several modules that cannot be configured or do not display the information well.
For example the isotope module there is no way to configure it. It does not appear in the list of modules and the list of featured products either.
I don’t know what happens but this topic has many errors …

Fred 26 Jul 2021, 07:05

Isotope is a widget of Page Builder module. You can configure it in your layout configuration page

Juan Carlos Pereira Diaz 26 Jul 2021, 08:33

Your module to show featured products is not working well since it shows me the buttons in several lines. The css seems to fail

Juan Carlos Pereira Diaz 26 Jul 2021, 08:39

It does not allow the pagebuilder module to be translated, and also when doing a reset it returns:
Error!
Exception thrown by pspagebuilder module on reset. Failed to restart pspagebuilder module. The hook id # 960 does not exist in database

Juan Carlos Pereira Diaz 26 Jul 2021, 09:59

It does not allow the pagebuilder module to be translated, and also when doing a reset it returns:
Error!
Exception thrown by pspagebuilder module on reset. Failed to restart pspagebuilder module. The hook id # 960 does not exist in database

Juan Carlos Pereira Diaz 27 Jul 2021, 00:07

hi
I can not with this theme. Now Page Builder module is not working again.
Please fix all this problems or return my money, because is imposible to work in this conditions.
I don’t have more time, 2 weeks yet….
I don’t know what is the problem, I can’t go on like this.
I wait for an answer urgently.

Fred 27 Jul 2021, 08:10

I’m sorry for the issue. I can’t understand what is going on. Please ask refund on themeforest