• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 17.07.21, 15:41
  • Opened by: Alex

Ticket #21954 - After adding image carousel 500 error

Hi, after editing front page in Elementor based page builder and adding image carousel I’ve got full screen of errors on home page.

Could you check it from your side, please.

Comments

Fred 17 Jul 2021, 15:58

What widget do you use?

Alex 17 Jul 2021, 16:52

We tried to add image carousel via page builder. I don’t remember how exactly its called.

Alex 17 Jul 2021, 17:01

Here is the sceeenshot of the main page after saving image carousel in elementor:
https://ibb.co/Xkm1xDG

Fred 17 Jul 2021, 18:23

looks like your image has broken name, try to rename the image in some simple way like "a.jpg"

Alex 19 Jul 2021, 08:44

Hi, I have changed the photos name in img/cms folder to simple names such us a, b.jpg and etc. An error still appear in my homepage.

Could you check it from your side?

Alex 19 Jul 2021, 11:38
Alex 19 Jul 2021, 11:51

Tried to switch the home page, switched to another page but errors do not disappear as well. Seems like a problem with elementor.

Alex 19 Jul 2021, 17:17

Also, tried to delete all the photos with wrong names, spaces and rename them. Nothing changed, still seeing the same error.

Fred 20 Jul 2021, 20:54

The issue has been fixed. Please test to confirm the change
Updated file
/var/www/html/prestashop/modules/pkelements/classes/WidgetPkimageCarousel.php

Alex 20 Jul 2021, 20:57

Works, thank you

Alex 20 Jul 2021, 21:01

Found another bug, now when I click on the button on the home page to edit it with creative elements I see the error "not found "AdminCEContent" or it does not work".
Seems like the Creative elements admin panel disappeared.
Photo attached

Attachments:

Fred 22 Jul 2021, 11:36

Please disable Opcache in your server configuration https://avalynesnamai.lt/phpinfo.php

to let me try to fix the issue

Alex 22 Jul 2021, 12:04

Disabled, please try

Alex 22 Jul 2021, 13:00

Disabled, please try

Fred 22 Jul 2021, 14:03

Please try now, all should work

Alex 22 Jul 2021, 14:25

Should I turn on Opache back?

Fred 22 Jul 2021, 16:01

If all works fine, you can enable Opcache back

Alex 27 Jul 2021, 09:41

Hi,

I backed upped the website (actually I did a backup after your changed). But, for now I have the same issue with AdminCEContent and seeing only blank white page.
Could you fix the same issue once again, please?

So, I will make the backup again, hope this helps

Alex 27 Jul 2021, 15:59

I disabled opache already.

Fred 28 Jul 2021, 08:07

I just reset the Creative Elements module, now it work