• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 19.07.21, 09:34
  • Opened by: Daniele Lombardini

Ticket #21959 - Cart problem

When I put a product in the cart it happens every now and then that the product is added but the cart remains empty.
The logs report “Frontcontroller :: init - Cart cannot be loaded or an order has already been placed using this cart”

I attach the video

Comments

Fred 19 Jul 2021, 20:05

Where I can see the issue?
Add to cart works fine for me https://take.ms/r4Wki

The video is not attached (seems because it's more then 2Mb)

Daniele Lombardini 20 Jul 2021, 11:08

It is more likely to encounter the error on a browser that has not yet browsed the site (first access), you can also try with 'private mode'
Now the video is attached.

Attachments:

Fred 21 Jul 2021, 13:20

I can't reproduce the issue. Add to cart always works fine for me https://take.ms/hhzDd