• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 20.07.21, 16:25
  • Opened by: Valentina Novembre

Ticket #21973 - Issues with creative builder

After the last update I got some issues with new builder. I can’t use some widget and others does not work (Isotope widget does not load categories ).

When i try to hook older builder i see a blank page. How to solve this?

Thanks

Comments

Fred 21 Jul 2021, 16:01

Hi, Valentina Novembre.
But I see Isotope widget works fine - https://take.ms/Ov5Zi

We recommend to use Creative Elements and disable outdated Page Builder due to performance issues.

Valentina Novembre 21 Jul 2021, 17:07

It shows only those products. If you set others categories (ears protection and shoes) in front end it will filter 0 products (with blank space).

Fred 22 Jul 2021, 17:26

I see almost every product is assigned to the "home" directory. Is that necessary? Could you please try to remove some products from "home" directory, then they have to appear in the selected category tab of Isotope widget

Valentina Novembre 23 Jul 2021, 12:25

I deleted all products from home category with no effects...

Fred 26 Jul 2021, 07:22

Ok, I see. Will try to fix a solution as soon as possible

Fred 26 Jul 2021, 22:04

Please test it out now. It should work

Valentina Novembre 02 Aug 2021, 16:05

I can't see any change in front end

Fred 02 Aug 2021, 19:42

I just added "+" symbol to the header and it appeared with no problem, see the screenshot https://take.ms/HttEN

Valentina Novembre 04 Aug 2021, 10:29

I am talking about isotope widget not working. It still not shows products after leaving home category from all products. It just shows 3 products and ignores other categories.

Valentina Novembre 05 Aug 2021, 16:09

I have several problem accessing the front end now. Can you restore original files?

Fred 06 Aug 2021, 17:18

I don't understand what's going on. Do you have access to your server error logs?

Valentina Novembre 16 Aug 2021, 15:07

This is what i found.

Fred 16 Aug 2021, 22:11

I have found out the following error there:

Request exceeded the limit of 10 internal redirects due to probable configuration error. 
Use 'LimitInternalRecursion' to increase the limit if necessary

I'm not sure that's related to the issue, but try to configure that option as requested

Valentina Novembre 17 Aug 2021, 16:16

I asked it to server administator. Any other ideas, when i try to access homepage i don't see that error in logs...

Fred 17 Aug 2021, 16:40

While we are working on the Isotope issue, try to use Tabs instead it seem to work correctly https://take.ms/7ke9a

Valentina Novembre 23 Aug 2021, 12:07

Ok, I'll wait for good news