- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 20.07.21, 16:25
- Opened by: Valentina Novembre
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #21973 - Issues with creative builder
After the last update I got some issues with new builder. I can’t use some widget and others does not work (Isotope widget does not load categories ).
When i try to hook older builder i see a blank page. How to solve this?
Thanks
Comments
Hi, Valentina Novembre.
But I see Isotope widget works fine - https://take.ms/Ov5Zi
We recommend to use Creative Elements and disable outdated Page Builder due to performance issues.
It shows only those products. If you set others categories (ears protection and shoes) in front end it will filter 0 products (with blank space).
I see almost every product is assigned to the “home” directory. Is that necessary? Could you please try to remove some products from “home” directory, then they have to appear in the selected category tab of Isotope widget
I deleted all products from home category with no effects…
Ok, I see. Will try to fix a solution as soon as possible
Please test it out now. It should work
I can’t see any change in front end
I just added “+” symbol to the header and it appeared with no problem, see the screenshot https://take.ms/HttEN
I am talking about isotope widget not working. It still not shows products after leaving home category from all products. It just shows 3 products and ignores other categories.
I have several problem accessing the front end now. Can you restore original files?
I don’t understand what’s going on. Do you have access to your server error logs?
This is what i found.
Attachments:
error_log-20210815.gz(9.4 KiB)error_log-20210808.gz(14.9 KiB)error_log-20210801.gz(10.4 KiB)I have found out the following error there:
I’m not sure that’s related to the issue, but try to configure that option as requested
I asked it to server administator. Any other ideas, when i try to access homepage i don’t see that error in logs…
While we are working on the Isotope issue, try to use Tabs instead it seem to work correctly https://take.ms/7ke9a
Ok, I’ll wait for good news