• Priority: Medium
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 22.07.21, 12:17
  • Opened by: Lisa Keeling
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21987 - Price comparison buttons not activating

Hello, the price drop down buttons (our development site) is not working - see attached image. How do we fix this? Thanks,


Desktop - compare drop down.p... (308.2 KiB)


Fred 23 Jul 2021, 17:10

Hi, Lisa
Please try to reset Compare module

Lisa Keeling 26 Jul 2021, 10:54

Hi Fred, I've done this and it is still not working. Any other suggestions?

Fred 27 Jul 2021, 09:00

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office

There is one error.
The employee does not exist, or the password provided is incorrect.
Lisa Keeling 27 Jul 2021, 09:03

Hi Fred, I did update the details last week (as we change them regularly) but they must not have saved. Done again just now. Thx

Fred 28 Jul 2021, 11:38

Compare module works fine for me, maybe I missed something? see the screenshot https://take.ms/w08Ml

Lisa Keeling 28 Jul 2021, 11:44

Its not 'compare products' added to a list - it's the comparing products using the drop down menus prices (low to high/ high to low) shows no results, the other compare attributes such as alphabetical work. Check out the first image I sent with the ticket.

Fred 28 Jul 2021, 21:16

Oh, I see now.
That was a common prestashop issue https://www.prestashop.com/forums/topic/1039552-sort-by-product-sales-not-working-anymore-in-1769/

Try to upgrade your prestashop to the latest version

Lisa Keeling 29 Jul 2021, 10:52

Haha god it is taking us this long to upgrade atm - I cant see us starting the entire process again to move another version. Is there any other solution?

Fred 30 Jul 2021, 22:33

The problem appear even in Classic Prestashop theme. You can read details for example here https://github.com/PrestaShop/PrestaShop/issues/25309