- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 22.07.21, 16:56
- Opened by: Paolo Carilli
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #21994 - /module/pkamp/cart - customization product not remove from cart
When there are multiple products in the cart and you try to delete them, it sometimes happens that the first one cannot be deleted.
This happens because the “id_customization” field is not present or not filled in in the cancellation form.
Comments
add screenshoot
Attachments:
Schermata 2021-07-22 alle 16....(348.7 KiB)Yes, I see.
Hope it’s not critical. If so, we would provide a fix after vacation
Hi Fred, you have news for this bug?
Sorry for the delay.
We will back to this issue as soon as possible
Everything seem to work fine.
“id_customization” field is present https://take.ms/ZE5ba
Hi Fred, the problem is random. Can you verify with two custom product in cart?
Hi Fred, do you have tested this problem?
Yes, we have spent some time on that, but with no success, we are not able to reproduce the issue
Hi Fred,
is easy reproduce this issue.
- select two customized product, each product with two colors anche two personalization (four different options)
- remove form the cart these products
Here https://we.tl/t-4cm2vW6Rb4 the complete video.
regards
I have carefully watch your record tried to reproduce it step by stem on different devices iOS15 (Safari) and Android 11 (Chrome). But the issue doesn’t appeared. I always able to remove products from cart
Hi Fred,
but do you have reproduce for two times these activity and click REMOVE from the screen in attachment.
Regards,
P
Attachments:
cart.PNG(707.2 KiB)