• Priority: Medium
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 22.07.21, 16:56
  • Opened by: Paolo Carilli
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21994 - /module/pkamp/cart - customization product not remove from cart

When there are multiple products in the cart and you try to delete them, it sometimes happens that the first one cannot be deleted.
This happens because the “id_customization” field is not present or not filled in in the cancellation form.


Paolo Carilli 22 Jul 2021, 17:00

add screenshoot


Schermata 2021-07-22 alle 16.... (348.7 KiB)
Fred 25 Jul 2021, 07:15

Yes, I see.
Hope it's not critical. If so, we would provide a fix after vacation

Paolo Carilli 26 Aug 2021, 10:22

Hi Fred, you have news for this bug?

Fred 31 Aug 2021, 18:24

Sorry for the delay.
We will back to this issue as soon as possible

Fred 06 Sep 2021, 12:37

Everything seem to work fine.
"id_customization” field is present https://take.ms/ZE5ba

Paolo Carilli 18 Sep 2021, 09:20

Hi Fred, the problem is random. Can you verify with two custom product in cart?

Paolo Carilli 07 Oct 2021, 17:48

Hi Fred, do you have tested this problem?

Fred 08 Oct 2021, 09:53

Yes, we have spent some time on that, but with no success, we are not able to reproduce the issue

Paolo Carilli 17 Oct 2021, 10:39

Hi Fred,
is easy reproduce this issue.
- select two customized product, each product with two colors anche two personalization (four different options)
- remove form the cart these products

Here https://we.tl/t-4cm2vW6Rb4 the complete video.

Fred 18 Oct 2021, 11:32

I have carefully watch your record tried to reproduce it step by stem on different devices iOS15 (Safari) and Android 11 (Chrome). But the issue doesn't appeared. I always able to remove products from cart

Paolo Carilli 19 Oct 2021, 10:28

Hi Fred,
but do you have reproduce for two times these activity and click REMOVE from the screen in attachment.



cart.PNG (707.2 KiB)