- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 22.07.21, 17:03
- Opened by: lsiesser
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #21996 - urgent problem after update amp checkout
Hi Fred,
I updated to last version.. I’ve two problem.. the more urgent is than on amp, it is loading the desktop version for checkout and not the amp one.. could you say me how to solve.. it’s urgent
The second problem is that know I’ve two logo in the header on desktop version.. kindly see attached
Luca
Comments
Hi Fred,
another problem on desktop version is blank product page..
Attachments:
Schermata 2021-07-22 alle 18....(162.9 KiB)Hi Fred,
I disable the simple layout builder so I don’t have anymore the duplicated menu and logo..
Could you let me know where I can assign the layout in page builder for the product page and for the home page?
Luca
Hi, Luca Siesser.
The issue has been fixed. Please test to confirm the change
Hi Fred,
home page and product page are now working.
If you can, there is always the more urgent issue.. on AMP it’s loading the desktop checkout version and not the AMP one.. could you let me know how I can fix it?
Best regards,
Luca
I don’t see the issue. AMP works fine for me on mobile phone https://take.ms/mEuqdC
Hi Fred,
the problem is on checkout.. try to add a product to the cart and than go to the checkout.. https://www.dropbox.com/s/q5hsnptmqlb1q4n/Registrazione%20schermo%202021-07-23%20alle%2008.57.40.mov?dl=0
I have updated AMP module but nothing is changed.
There is no such issue in our test server. Did you change Friendly URLs settings?
Hi Fred,
no.. I didn’t change anything..
There is an issue on the AMP home page too.. it’s repeated two times.. the new one I’ve created and that might be now the default one doesn’t apply..
Luca
Need more time. We can’t figure out what’s wrong
Hi Fred,
ok.. please.. the amp checkout it’s the more urgent as it impossible to buy..
Luca
Try to disable Friendly URL‘s option and enable it back, that will regenerate .htaccess files with redirection rules
Hi Fred,
I’ve just tried without any result.. feel free to try you, too
Luca
We spent much time on that with no result.
Do you use some specific checkout module, or another specific module? I need a hint to continue to find out the reason
no Fred.. I didn’t install any module and neither any applied any kind of mods.. the site is always the same with the same modules from more or less when I installed the theme.. I neither updated P to the last version to non risk any problem..
I have enabled “desktop checkout” option here https://take.ms/fxf7T
That’s best solution I can offer to you now. We spent much time with no success. Seem the issue caused by server or prestashop configuration
Hi Fred,
I updated to Prestashop 1.7.7.6, I’ve always the problem with checkout BUT I’ve again, too, the the problem with category page, error 500.. is it always necessary to updated manually the file? Could you link it?
Luca
Hi Fred,
just to resume… after updating to Alysum Version 7.0.1 I’ve this errors:
1. amp checkout doesn’t work as expected.. only if I force desktop version
2. amp category page error 500
3. amp analytics doesn’t work anymore
Please, kindly say me how I can solve these
Luca
1. In progress… 2. Category page works fine for me https://take.ms/UJZwI
3. What was changed before analytics stopped working?
Hi Fred,
1. In progress…
thank you..
2. Category page works fine for me https://take.ms/UJZwI amp subcategory doesn’t - https://soundimage.it/mobile/category/28-proiettori-home-cinema Please, take a look to this screen record.. https://www.dropbox.com/s/yb2vznt3woej6vw/Registrazione%20schermo%202021-08-23%20alle%2017.06.42.mov?dl=0 The first time you open a subcat, it loads correctly but it’s impossible to click on the menu.. if you reload the same, error 500.. if you go back and you click on another one it loads the first time but then the problem is the same, it’s impossible to click on the menu end if you reload, error 500
3. What was changed before analytics stopped working?
I update the theme and Prestashop to 1.7.7
4. always on AMP after update.. I can not change it in the AMP home configuration, the one is set like default doesn’t appear.. the one appear don’t match the conf you see in AMP home configuration
Luca
2. The problem caused by pspixel module. It’s not compatible with AMP
3. Need time to figure out what happened
4. AMP homepage works as I can see https://take.ms/E5Ba6
1. amp cart.. please, this is urgent..
2. The problem caused by pspixel module. It’s not compatible with AMP
Do you mean the FB pixel official module? I’ve this installed from always and it never created any kind of problem before the last update, the amp site worked perfectly bofere this update
4. AMP home page, no it doesn’t work.. fell free to delete it or edit.. if you open the image gallery setting, the form is completely blank.. if you try to modify it, nothing happens… you lost any mod you save and these are not applied
Attachments:
Schermata 2021-08-24 alle 16....(277.5 KiB)1. You are only one with such problem, that means the problem is definitely with your environment configuration. it’s hard to find a reason in such cases. Can’t you use it with “desktop checkout”?
Hi Fred,
let’s try to go step by step..
1. home page.. as you can see, the home page is duplicated.. here a short video - https://www.dropbox.com/s/kbw9021ggv7ecm6/Registrazione%20schermo%202021-08-25%20alle%2012.57.48.mov?dl=0
in the BO, I have two different amp home page settings link, the first in Layout Builder and the second in Google amp that looks to point to two different layout profiles.. the first called amp-home, this is the one that appears on top in the home page and that is possible to modify, the second called new amp home that appears immediately after in the amp home page.. if you open any widget for this second one, the forms are empty and, as said yesterday, it doesn’t save and neither apply any change.
Is it possible that something gone wrong with the update and I have two amp versions with two configurations that are going in conflict? If you take a look to the home page, the first link to the blog article is translated in Italian and the second one is in English as if they point to different translations..
Attachments:
Schermata 2021-08-25 alle 12....(46.9 KiB)Schermata 2021-08-25 alle 12....(161.1 KiB)Schermata 2021-08-25 alle 12....(157.3 KiB)Schermata 2021-08-25 alle 12....(145.1 KiB)Yes. In the latest theme version we have removed Page Builder module and added this option right into the AMP module. If you didn’t update whole theme use it as previous through Page Builder module.
As for the translation, just make sure everything is translated in your back office
Hi Fred,
I updated header, homepage and footer with creative, category page and product page are theme default so I can disable and then uninstall Promokit Page Builder?
Luca
I updated with creative all sub menu, too.
Yes, better to use Creative Elements only and disable/uninstall Page builder
ok.. I try now..
Hi,
I uninstall Page Builder and some problems I had, looks to be solved but some other not yet..
Theme Settings, it it normal that in product page theme setting are no more present any option? Please, see attached..
AMP homepage settings.. I don’t see anymore two home pages.. but, ad example, in image gallery.. all settings are blank.. if I modify anything it doesn’t save..
Could make it sense to uninstall and then reinstall, theme setting module and amp module or could be better to manual update the entire theme?
Luca
Attachments:
Schermata 2021-08-30 alle 14....(67 KiB)Schermata 2021-08-30 alle 14....(35.6 KiB)Schermata 2021-08-25 alle 12....(161.1 KiB)Schermata 2021-08-24 alle 16....(277.5 KiB)Hi Fred,
just a quick update on AMP.. I disabled Analytics on AMP and I don’t have anymore error 500 on category and subcategory so I don’t think error 500 was related to my implementation but to Analytics one in the last update..
Regarding the problem I have with the amp cart, it looks to be related to a fetch error on Json data.. error 500
Luca
How to see the issue with cart? it works fine for me https://take.ms/ZvzaU
HI Fred… sorry for the late answer.. simply go ahead.. normally it stops to work after you press PAY or immediately after the address confirmation as you can see in this short video - https://www.dropbox.com/s/1daif2xq65zmpnu/Registrazione%20schermo%202021-09-04%20alle%2015.38.59.mov?dl=0
I attach, too, some other errors always on amp when it doesn’t load the image
Attachments:
Schermata 2021-09-04 alle 15....(115.6 KiB)Product page image is fixed.
As for the checkout page there is still no success.
We never seen the issue before. You are only one who has such problem what means it depends on specific configuration and make the problem hard to sort out
Hi Fred,
waiting to find a solution for the AMP cart, I’m trying to modify the mobile version for the header I created with Element.. I followed their video but I cannot find where I can reduce the logo size on mobile version as them suggest to do, is it necessary to buy the complete licence?
Luca
Wait, Elementor and AMP are different things. If you are using AMP you can’t build your layout with elementor
yes.. I’m just trying to have an header AMP like as I have to use desktop checkout on mobile
I just enabled Simple Header option https://take.ms/Oelre to let you have the same header as in AMP
Fred,
thank you.. now it’s looks a lot better but on desktop, the header is duplicated now.. see attached
Attachments:
Schermata 2021-09-11 alle 10....(220 KiB)Fixed. That was a cache issue
ok.. thank you.. I see it’s available the theme update, can I try to update??
last question, can I activate again opcache?
Of course it’s available in the update. Yes, you can enable Opcache now
Hi Fred, updated!
I’ve just rebuilt contact page with CE but the contact from doesn’t send the message, could you check?
One other question, is it possible to rebuild the CMS pages with CE? If I try i receive an error.. this position is not supported by your theme
Luca
Both issues are fixed
thank you very much Fred!
You are welcome!