- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Fred
- Private: No
- Open Date: 02.08.21, 13:50
- Opened by: Craig
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22046 - Sticky menu
I have two questions so far, the test site is : http://www.digitalsecurity.co.za
Header
Sticky Menu? Not sticking
Please advise.
Craig
Comments
Hi, Craig.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server
Hi, done.
Thanks
sorry for the delay.
Unfortunately back office link is wrong, see the screenshot https://take.ms/ioQpQ
Sorry about that, have updated it.
I just added this class https://take.ms/S5Y1Y to Header Builder layout and all works fine
Thank you so much, great support.
On a mobile device (i have turned AMP off) it does not follow, is it the same issue?
I am playing with AMP, have it turned off at the moment as when i turn it on the menu for testing the menu links dont work, i have played with it but cant seem to get it to work.
Yes, sticky header is disable for mobile devices because it takes too much place of mobile screen
Thanks i understand but could you please still check the site on a mobile device? AMP home page does not load using the standard AMP profile that came with the theme.
Also the menu navigation fails, HTTP ERROR 500 on any of the menu links except the home one.
Thanks and sorry for been a pain.
I don’t have access to your FTP to update AMP module
Sorry, its my firewall, i have disabled it and changed the username and password in my account settings, please try again and let me know when you are done or else send me your IP if its static and i will add it to the allowed table.
sorry, I’m but still not able to connect. Now I have this error message https://take.ms/wysJG
I have tried all possible options, FTP/SFTP, secure/insecure
Please check the login details in my support section, you can also access cpanel and then the file manager using the same details.
https://foscamza.dedicated.co.za:2083/
Attachments:
ftp.JPG(145.7 KiB)I have tried both credentials but nothing works to login to your cPanel https://take.ms/jJaUv
Connecting via FTP also not allowed with provided details
Morning, you must think i am a fool, sorry. So i had forgotten that i had To block countries in cPHulk enabled, i have disabled it now.
Yes, now I can connect, don’t worry.
I see the issue with AMP. We are working to provide a solution as soon as possible
Did you change the theme? I don’t see AMP module available now
Hi, yes i was asked to by one of your team.
17 Aug 2021, 19:11
No, I see only 2 products.
Could you please switch to Classic prestashop theme and check out the issue there?
I have reverted back now.
Thanks
I just installed the latest AMP module version, now it seem to work
Hi, thank you. Much appreciated.
You are welcome!