• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 03.08.21, 14:45
  • Opened by: caravntrader
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #22057 - Product page error with creative elements

I use an Elementor template-product page. I can’t build a product page correctly as in the native preview. Can you please check a product page?

I face a lot of problems, for example on the product page, why there is a chart size instead of size guide? I think it has to do with the Ticket #21523 and the way how you updated my theme.

Please recheck if the theme is updated correctly. Thank you

Comments

Fred 04 Aug 2021, 09:32

The theme is updated correctly.
What I have to see on the product page? it works fine for me

caravntrader 04 Aug 2021, 12:54

As i say before, i use a creative elements layout for product page. But i can’t edit layout widget there.
Please try to edit product page to see the issue.

Fred 10 Aug 2021, 08:31

Sorry for the delay.
I’m not able to connect to your back office

1 Fehler aufgetreten
Mitarbeiter-Konto nicht vorhanden oder falsches Kennwort
caravntrader 11 Aug 2021, 20:04

please recheck

Fred 15 Aug 2021, 14:02

Sorry fo the delay. Still no able to login - https://take.ms/0ZnBP

caravntrader 16 Aug 2021, 10:56

Hello Fred, now it’s work

Fred 16 Aug 2021, 12:50

now I can login but don’t have permissions to edit any elementor templates https://take.ms/RkFoi

caravntrader 16 Aug 2021, 15:08

sorry, now is good

Fred 16 Aug 2021, 22:07

Again I’m not able to connect to your FTP.
Please provide full and stable access to your website. We spending much time to ask access.

caravntrader 17 Aug 2021, 15:20

Sorry for the inconvenience. FTP access is ready.

Fred 18 Aug 2021, 10:48

Still no access, but ok.
The issue should be fixed now, please check it out

caravntrader 18 Aug 2021, 11:04

Thank you.

I add a new FTP access.

i still can’t edit product page under creative element.

Fred 19 Aug 2021, 15:25

I just changed widgets order of product page with no problem.
As for the “Size Chart” you can change it in the modules translations

caravntrader 19 Aug 2021, 16:49

It’s not about changing the order of widgets.

1. Please try to change font-family of product title, You will see that changes are not saved.

1. how to edit product title?

2. Why widget product buy block are loading infinitely?

3. why social icons are double displayed?

4. Where to edit social button widget?

.

Fred 19 Aug 2021, 20:53

- I just changed title’s typography with no problem https://take.ms/cMYmu - some widgets doesn’t display content in the “edit” mode, but works fine in website
- social button configuration you can find in the Theme Settings

caravntrader 30 Aug 2021, 12:31

I still have issues on product page. Please check product page to see notification-error.
Social button widget is displayed twice on the product page. How to set that correctly?

Fred 30 Aug 2021, 17:52

Do you use some additional cache?
I edit thee file /themes/alysum/templates/catalog/product.tpl but nothing changed in the product page. Prestashop cache is disabled

caravntrader 31 Aug 2021, 17:36

No, i don´t

Fred 01 Sep 2021, 12:59

The issue has been fixed. Please test to confirm the change

caravntrader 02 Sep 2021, 17:49

1. can’t change product tittle typography. Product tittle show the wrong family font; it’s not the font which i set.
2. already enable social sharing button under theme settings, but those are not displayed.

Fred 03 Sep 2021, 10:33

1. Try to change the title typography in the Theme Settings → Product Page
2. Fixed

caravntrader 03 Sep 2021, 12:30

I can’t change title typography in the theme settings. The font list is empty.
this typography issue is only with product page title; i can easily edit other elements like homepage header and homepage footer under creative elements.

caravntrader 03 Sep 2021, 14:24

I can’t change title typography in the theme settings. The font list is empty.
this typography issue is only with product page title; i can easily edit other elements like homepage header and homepage footer under creative elements.

Fred 04 Sep 2021, 09:45

I have replied to you about font list in another your ticket