- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 03.08.21, 14:45
- Opened by: caravntrader
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22057 - Product page error with creative elements
I use an Elementor template-product page. I can’t build a product page correctly as in the native preview. Can you please check a product page?
I face a lot of problems, for example on the product page, why there is a chart size instead of size guide? I think it has to do with the Ticket #21523 and the way how you updated my theme.
Please recheck if the theme is updated correctly. Thank you
Comments
The theme is updated correctly.
What I have to see on the product page? it works fine for me
As i say before, i use a creative elements layout for product page. But i can’t edit layout widget there.
Please try to edit product page to see the issue.
Sorry for the delay.
I’m not able to connect to your back office
please recheck
Sorry fo the delay. Still no able to login - https://take.ms/0ZnBP
Hello Fred, now it’s work
now I can login but don’t have permissions to edit any elementor templates https://take.ms/RkFoi
sorry, now is good
Again I’m not able to connect to your FTP.
Please provide full and stable access to your website. We spending much time to ask access.
Sorry for the inconvenience. FTP access is ready.
Still no access, but ok.
The issue should be fixed now, please check it out
Thank you.
I add a new FTP access.
i still can’t edit product page under creative element.
I just changed widgets order of product page with no problem.
As for the “Size Chart” you can change it in the modules translations
It’s not about changing the order of widgets.
1. Please try to change font-family of product title, You will see that changes are not saved.
1. how to edit product title?
2. Why widget product buy block are loading infinitely?
3. why social icons are double displayed?
4. Where to edit social button widget?
.
- I just changed title’s typography with no problem https://take.ms/cMYmu - some widgets doesn’t display content in the “edit” mode, but works fine in website
- social button configuration you can find in the Theme Settings
I still have issues on product page. Please check product page to see notification-error.
Social button widget is displayed twice on the product page. How to set that correctly?
Do you use some additional cache?
I edit thee file /themes/alysum/templates/catalog/product.tpl but nothing changed in the product page. Prestashop cache is disabled
No, i don´t
The issue has been fixed. Please test to confirm the change
1. can’t change product tittle typography. Product tittle show the wrong family font; it’s not the font which i set.
2. already enable social sharing button under theme settings, but those are not displayed.
1. Try to change the title typography in the Theme Settings → Product Page
2. Fixed
I can’t change title typography in the theme settings. The font list is empty.
this typography issue is only with product page title; i can easily edit other elements like homepage header and homepage footer under creative elements.
I can’t change title typography in the theme settings. The font list is empty.
this typography issue is only with product page title; i can easily edit other elements like homepage header and homepage footer under creative elements.
I have replied to you about font list in another your ticket