• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 04.08.21, 11:09
  • Opened by: Iziflux Iziflux

Ticket #22064 - PsPageBuilder not work on Prestashop 1.7.7.5

Hello,

since the switch to prestashop 1.7.7.5 the page builder no longer works.
I tried to update it but it doesn’t work.
Could you see what’s blocking?

Cordially

Armand

Comments

Fred 04 Aug 2021, 12:02

Hi, Iziflux Iziflux.
Yes, we know about that.
In the latest theme version we have replaced outdated Page Builder with new Elementor module

Iziflux Iziflux 04 Aug 2021, 12:08

Hi Fred,

thank you for your reply.
So I have to buy the theme again?
If so, can you give me a coupon for the amount of support I just took just to be able to resolve this case?

Regards
Iziflux

Fred 04 Aug 2021, 12:20

No, you don't have to buy anything.
If you want to use Page builder, I can make it work for you, just let me know

Iziflux Iziflux 04 Aug 2021, 12:27

OK, thanks. I do want you to make it work indeed.
Thank you for your help.

Fred 05 Aug 2021, 11:57

Ok.
I have enabled Debug Mode to be able to read error messages and found out the following error https://take.ms/2uE8F

As you can see the error caused by third-party file. That is neither Prestasop original file not our file. Some module put it there. Please try to remove it.

Iziflux Iziflux 05 Aug 2021, 15:47

Hello Fred,
we have just done what is necessary.
It's your turn :)

Fred 08 Aug 2021, 10:38

The issue has been fixed. Please test to confirm the change