• Closed by: Fred
  • Closed on: 25.08.21, 15:01
  • Reason: Closed
  • Comment: Glad to help!

Ticket #22073 - In amp version products not available to buy wrong visualization

If i have a product not available to seel, just catalog and not show price, in desktop everything is ok, but in amp version the product page look like you can see in the atachment.

A product with this carateristics would be:

https://entrecosmeticos.com/mobile/product/465-start-shampoo-1-coffee-gold-1000-ml

Attachments:

Captura.JPG (15.3 KiB)

Comments

Fred 08 Aug 2021, 08:56

AMP module is updated. Now it seem to work https://take.ms/J3Qij

Douscents Consulting 09 Aug 2021, 09:31

Its not solved, as you can see here: https://entrecosmeticos.com/mobile/product/298-decoloracion-greenplex-greensoho-1000-gr

But thats not the biggest problem. After your change in amp version the products checked as “not showing their price” show the price in the search bar. You can see it in the attached file. This was not happening before your change, as i checked in our backup.

This CAN´T happen, the provider forbided it and can be a big issue, even a legal matter for our client. Pls, solve it now or i will need to restore a backup!

Attachments:

Captura.JPG (36.4 KiB)
Douscents Consulting 10 Aug 2021, 08:46

I had to restore a backup to the night before you change it to avoid legal problems for our client. As you can see, the prices of all the products of greensoho are not showing, not in the search, not anywere. Pls, solve the first problem of this ticket again, but this time check that dosnt show the prices of any greensoho products in movile.

Fred 10 Aug 2021, 08:50

Sorry for the delay.
I need to clarify how did you get this functionality? https://take.ms/pCl6n

Do you use a specific module to do that?

Fred 10 Aug 2021, 08:53

As for the missing price it looks like a configuration issue. Please check out your product configuration

Douscents Consulting 10 Aug 2021, 10:57

“I need to clarify how did you get this functionality?” About this, we alter the tpl, is a simple if that checks if the product can be sold.

About the prices… Those prices MUST NOT SHOW, the problem is after your change, they were shown in the search. Our products of greensoho are configured as i show you in the attachment, so as you see, the price must not be showed. What i need now is for you to solve the first problem, the available and not available showing at the same time, without showing the prices of greensoho, or any produts selected as not show the price, in the search bar.

Thank you.

Attachments:

CapturaGreensoho.JPG (41.8 KiB)
Douscents Consulting 12 Aug 2021, 09:27

Any update on this?

Fred 13 Aug 2021, 05:57

Sorry for the delay. Support will be fully available since next Monday.
Sorry for the inconvenience

Douscents Consulting 13 Aug 2021, 10:59

We have only a few days left of support, i hope that, considering we detect and publish this error more than one week ago, you´ll solve it even if the support time has past.

Fred 13 Aug 2021, 21:55

I just extended your support for one week more

Douscents Consulting 19 Aug 2021, 09:13

Any update? We need this, our client is pretty unhappy

Fred 19 Aug 2021, 11:13

1. “About this, we alter the tpl, is a simple if that checks if the product can be sold.” – You also need to do that for AMP templates
2. “What i need now is for you to solve the first problem, the available and not available showing at the same time” – But there is no such issue, see the screenshot https://take.ms/eOsGC

Douscents Consulting 19 Aug 2021, 11:38

But it says is available, shoud say is not available because is not able to the sell.

I mean if you try to add it to the cart it says it cant, which is good, but also should say is not available, so people dont try it.

Fred 19 Aug 2021, 12:06

Ok, I see now…

Douscents Consulting 20 Aug 2021, 10:45

Looks like it works fine now, thank you

Fred 20 Aug 2021, 10:47

You are welcome!