- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 20.08.21, 23:27
- Opened by: Nissa
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22149 - Instagram module connected but no image
Hi,
I have an other problem with configuration theme.
I actived instagram and follow your youtube video tutorial. The connection works but i have an error message and noone image display on the front.
The message is = Unsupported get request. Object with ID ‘media’ does not exist, cannot be loaded due to missing permissions, or does not support this operation
I send you an screenshot to hemp you
Best Regards
Comments
Hi, Nissa.
I need access to modules files. Your current FTP server contains Wordpress website only (or I just can’t presstshop there)
Hi,
My information was updated.
Thanks
As I can see Instagram is not connected properly. There is missed User ID. Try to reset the module and connect it once more
I follow your recommandations and i even restart the process, and same issues.
Have you a solution for this bug ?
Attachments:
Capture d’écran 2021-08-26 a...(87.4 KiB)That is not a bug. Seems something wrong with your instagram account, maybe wrong permissions of no content at all. Please verify that