• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 20.08.21, 23:27
  • Opened by: Nissa

Ticket #22149 - Instagram module connected but no image


I have an other problem with configuration theme.

I actived instagram and follow your youtube video tutorial. The connection works but i have an error message and noone image display on the front.

The message is = Unsupported get request. Object with ID ‘media’ does not exist, cannot be loaded due to missing permissions, or does not support this operation

I send you an screenshot to hemp you

Best Regards



Fred 21 Aug 2021, 11:50

Hi, Nissa.
I need access to modules files. Your current FTP server contains Wordpress website only (or I just can't presstshop there)

Nissa 24 Aug 2021, 12:09


My information was updated.


Fred 24 Aug 2021, 16:10

As I can see Instagram is not connected properly. There is missed User ID. Try to reset the module and connect it once more

Nissa 26 Aug 2021, 17:08

I follow your recommandations and i even restart the process, and same issues.

Have you a solution for this bug ?

Fred 27 Aug 2021, 12:21

That is not a bug. Seems something wrong with your instagram account, maybe wrong permissions of no content at all. Please verify that