• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 21.08.21, 11:09
  • Opened by: kim geelen

Ticket #22151 - PK AMP combination product image says combination is not available

Hello,

on the mobile version of the website we get by combination products combination is not available

see link:

https://www.eventmusthaves.com/mobile/product/553-metallic-ballonnen-hot-pink

on the desktop version we see the normal image.

Comments

Fred 21 Aug 2021, 11:22

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office

Er is één fout.
Medewerker bestaat niet of wachtwoord is ongeldig.
kim geelen 21 Aug 2021, 13:04

Updated

kim geelen 21 Aug 2021, 18:33

the amp version of the website also shows combinations that do not exist and the desktop version dont show them.

Fred 22 Aug 2021, 09:51

Hi, kim geelen.
AMP is absolutely independent module and may works in a bit different way in some cases. I have compared that product page on mobile and desktop and mobile version shows correct information.
When you select "Afmeting 23 cm" and "Aantal 50" mobile version show a message that this combination is not available, and in desktop version Aantal 50 is just disappear when "Afmeting 23 cm" is selected

kim geelen 22 Aug 2021, 10:17

Hello Fred, thats correct en thats the problem. And we have the image problem on the mobile version.

do you have a solution for both of the problems?

Fred 22 Aug 2021, 10:18

What is the problem? I have compared images on mobile and desktop and everything looks the same

kim geelen 22 Aug 2021, 16:27

I added two screenshots there you can see the difference

Fred 23 Aug 2021, 19:16

But I replied to you above

AMP is absolutely independent module and may works in a bit different way in some cases. 
I have compared that product page on mobile and desktop and mobile version shows correct information. 
When you select "Afmeting 23 cm" and "Aantal 50" mobile version show a message that this combination is not available, 
and in desktop version Aantal 50 is just disappear when "Afmeting 23 cm" is selected

AMP works in that way, and there is no way to change that