• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 25.08.21, 18:52
  • Opened by: graeme bale

Ticket #22181 - Category error - content area not available

Exported category database from a working copy of PS1.7.7.6, and imported onto virgin copy of PS1.7.7.6 and Alysum

Most categories have come over and are OK. But 5 categories appear, and they do not have a category description. Looking into database everything is fine and identical to my working copy of PS

In selecting ‘edit’ of one of these categories, it seems the category page correct, but in selecting ‘edit with elementor’ it throws an error ‘Sorry the content area was not found on this page’

Attachments:

Comments

Fred 26 Aug 2021, 10:56

Hi, graeme bale.
But back office is not a part of the theme. You can switch to Classic Prestashop theme and check out the issue

graeme bale 26 Aug 2021, 12:08

Done that but still has problem.

I did make a slight error in the above, in that it happens when you try to edit any category.

The problem edit 'with elementor' seems it is somehow a problem with elementor.

Google search brings up -
elementor.com/help/the-content-area-was-not-found-error/
and
wordpress.org/support/topic/sorry-the-content-area-was-not-found-in-your-page-you-must-call-the_content/

Also Prestashop
https://www.sunnytoo.com/forums/topic/sorry-the-content-area-was-not-found-home-page

which gives the impression its got something to do with “Friendly URL” url. I will checkout the databases tonight. Thxs

Fred 26 Aug 2021, 14:55

Your website is unavailable for me https://take.ms/E8rgA