• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 27.08.21, 17:56
  • Opened by: Francesco Nocerino

Ticket #22190 - Add to cart

When I click add to cart button it say like this (see scrennshot) forever.
If I refersh page, the item is in the cart.
DO you know how to fix it?



Fred 28 Aug 2021, 16:53

Hi, Francesco.
Could you please give me a link to a page where I can see the issue?

Francesco Nocerino 28 Aug 2021, 16:54

Hi, Fred.
In any product page you will find this error.
Try to add to cart any product and u will see:

Fred 30 Aug 2021, 16:51

I don't have an option to add a product to cart at all https://take.ms/dEeWhD

Francesco Nocerino 30 Aug 2021, 17:03

Yes it's because I have the option disabled for non-registered users.
Login in the website with these credentials:
USER: vfgenustrade@gmail.com
PSWRD: ]9]d[%jJW\^s

Fred 31 Aug 2021, 15:19

Hi, Francesco.
We spent much time on that with no success. We are not not that's theme's problem. Could you please switch back to Classic Prestashop theme and check out how it work?

Francesco Nocerino 31 Aug 2021, 15:23

It has the same problem even on classic theme, how can we solve this?

Fred 31 Aug 2021, 16:01

1. Try to disable an option that hide add to cat button
2. Ask prestashop community, maybe someone had similar problem, because I didn't meet it