• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 30.08.21, 13:01
  • Opened by: Alberto López

Ticket #22199 - Page blank creative elements


I have a problem with the “Creative Elements” when I modify or create a new Home on my website in Prestashop. When I go to “Place content anywhere” and try to modify or create a new “home” it shows blank.

The data of my website are:
PHP version: 7.3.29


1.jpg (109.1 KiB)
2.jpg (100.3 KiB)


Fred 30 Aug 2021, 13:44

Hi, Alberto López.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Alberto López 30 Aug 2021, 16:09


I have already added it.

Fred 30 Aug 2021, 20:44

The issue has been fixed. Please test to confirm the change

Alberto López 31 Aug 2021, 07:43


Thanks you!

Fred 31 Aug 2021, 11:01

You are welcome!