- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 30.08.21, 21:15
- Opened by: Thomas Blauenfeldt
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22200 - google analytics module dosent work
the ps google analytics module dosent work in last version
Comments
Have you tried to reset it?
yes
I see the following error:
That is definitely not theme’s issue
where do you see this error ?
?? i dont see this error
?
in the browser’s console
where ?? i dont see that, do you use chrome or what browser ?
Attachments:
ga4.PNG(107.8 KiB)Please switch to classic theme and make sure analytics works there
yup it does, i made a clone and it works fine there.
Also seams like its not first time this issue has commed up ?
https://support.promokit.eu/index.php?do=details&task_id=14603&string=analytics&project=3&status%5B0%5D=closed&status%5B1%5D=open
?
1. I can’t connect to your FTP.
2. CanI switch to Classic theme to check out the issue?
i just updated ftp password please retry
I see your AMP page is not valid that could cause the problem with analytics. Please use AMP validator https://validator.ampproject.org and fix errors first.
what does this have to do with the pc website ?
Sorry, I though that’s AMP problem
try to use Google Analytics module.
For now there is missed analytics web property ID. Suggested solution on google support page
Solution: Ensure that Google Analytics web property ID in the Google Analytics JavaScript on your page matches the Google Analytics web property ID generated in your Analytics website profile.
Acataly i’m getting same error from facebook about missing property id..
Is Alysum missing some meta tags maby ?
As I can see Facebook works fine there - https://take.ms/ZNebi
yes pixel does but module in backoffice dosen’t (product sync)
any ways… this is off topic.
The ticket is about the pretashop officel google analytics module, and why it wont work on alysum ?
The module is hooked into every it’s hooks and appear in the web page source code, but there is an error “Invalid or missing web property ID”. I’m sure that’s not theme’s problem
https://take.ms/JxoS9
this tag is the one i added manuelly, and not the one added by the alaystic module ?
don’t add it manually if you are using the module
i did cause the module diddent work with alysum… do you want to remove it so you can see ?
I have removed your code and leave only the module, but there is still the error caused
https://take.ms/P2NWW
Please make sure the ID is correct.
I’m sure that’s not theme’s issue
after you removed that code google analytics now show 0 users, before it showed online users… So somthing must be wrong with alysum.
also its related to this ticket ?
https://support.promokit.eu/index.php?do=details&task_id=14603&string=analytics&project=3&status%5B0%5D=closed&status%5B1%5D=open
I didn’t delete that code, you can uncomment it in the file where you added it. Don’t forget to disable Analytics module then
There is 2 tickets about this and you still don’t think it’s relay to alysum ?
What do you want me to do to prove its alysum related ?
please help i got NO data in analytics now after you removed that code…. :( :(
I have made a test in our demo.
Updated and configured official Analytics module and go to analytics panel. As you can see here https://take.ms/GnyhU everything works as expected.
So there is no issue with the theme