• Priority: Medium
  • Status: Waiting on customer
  • Theme: Venedor
  • Assigned To: Fred
  • Private: No
  • Open Date: 15.09.21, 08:58
  • Opened by: Craig

Ticket #22269 - Mobile menu placment


Please see the attached, its using a smart phone, not using AMP.

When the home page opens the placement of the menu is overlay-ed by the search so when trying to navigate it brings up the search block instead.

How can i fix this?



Fred 16 Sep 2021, 09:14

Hi, Craig.
Try following CSS fix

.search_widget input[type='text'] {pointer-events:none}
.show-search .search_widget input[type='text'],
.show-search-2 .search_widget input[type='text'] {pointer-events:auto}
Craig 16 Sep 2021, 10:35

Hi, above my pay grade, could you point me in the right direction as to how i do this?

I do have access to the files on the server.


Fred 16 Sep 2021, 10:57

go to Theme Settings → Customer CSS and paste that code there

Craig 16 Sep 2021, 11:23

You guys rock, thank you. Perfect.

Fred 16 Sep 2021, 11:24

You are welcome!

Craig 16 Sep 2021, 13:19

Sorry team, works great on the home page but is un-clickable on any other page, ie it does expand or respond.
https://www.foscam.co.za/mobile works great

But if i use the menu to navigate to a different page it becomes unresponsive.

Fred 16 Sep 2021, 22:15

It works pretty fine on my phone. Tested out different pages on iOS https://take.ms/aalm0

Craig 17 Sep 2021, 06:42

Hi, it only "sticks" when on a category page, not a product page.
works: https://www.foscam.co.za/mobile
———does not work https://www.foscam.co.za/mobile/category/13-solar works https://www.foscam.co.za/mobile/product/130-solpro12v

Thanks team

Fred 17 Sep 2021, 13:10

I can't find the theme's folder
- Is the FTP credentials correct?
- What is the path to the theme?

Craig 18 Sep 2021, 08:31

Sorry about that, same server diffident account for the live site, i have updated the credentials.

Fred 19 Sep 2021, 00:17

Unable to connect with provided details

Response: 	530 Login authentication failed
Error:        	Critical error: Could not connect to server
Craig 22 Sep 2021, 07:17

Please check again, i can connect using FileZilla


login.JPG (146.9 KiB)
Fred 22 Sep 2021, 10:53

The issue has been fixed. Please test to confirm the change

Craig 22 Sep 2021, 11:53

Hi, it now works great when on foscam.co.za/mobile

But when not using amp and i will only move across when i am happy with the look, not finished yet it has the old issue when using a cellphone, on the home page the search and menu seem to overlap and most times you get the search and not the menu.

Can we not move the search if its on a small screen like a cell phone to like the attached for the home page?


Fred 23 Sep 2021, 11:03

Your header looks pretty organised https://take.ms/r3IqLG

And I see your search like this what I click on it https://take.ms/rTLNR