• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 15.09.21, 09:40
  • Opened by: Stefano Paolucci

Ticket #22271 - Traduction doesn't work

Good morning,
I have translated the whole theme from the prestashop settings, but I still don’t see any changes.
I have already tried with the cache, but nothing. I saw it is a common problem, how can it be solved?
The site is currently on maintenance mode

Best Regards


Cattura.JPG (56.9 KiB)


Fred 16 Sep 2021, 09:11

Hi, Stefano.
1. What exactly is not translated?
2. Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Stefano Paolucci 16 Sep 2021, 11:53

Hi Fred,
as you can see in Cattura.JPG text are stil in english and we want them in italian.
Also in homepage there are "ALL" and "NEW".
I updated the information to my backend. For FTP I added that link cause I don't have direct access to ftp. The folder name is the same name of the site.

Fred 16 Sep 2021, 22:11

If the translation is not applied, just try to change it somehow (for example like this https://take.ms/2iTqv)

That is not theme's issue but Prestashop's

Stefano Paolucci 17 Sep 2021, 09:37

Ok,thanks a lot Fred

Fred 17 Sep 2021, 10:06

You are welcome!