• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 21.09.21, 15:02
  • Opened by: PeterJ

Ticket #22297 - Hotspot problem

any idea how to fix hotspot?

On the clean installation is working perfect, but not on the upgraded site. What’s wrong?

(see screenshot)

Thank you.



Fred 22 Sep 2021, 12:27

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your FTP Server

PeterJ 22 Sep 2021, 13:05

You have cerated access.

Thank you.

PeterJ 23 Sep 2021, 07:42

do you know where is the problem with Hotspot?

Fred 23 Sep 2021, 11:16

Hotspot works fine for me https://take.ms/JcTAs

But there are js errors in browser's console. Did you modified theme's or module's files?

PeterJ 23 Sep 2021, 11:29

No I din't modify module files it's clan PS install and Clean Alysum 7.1 ...

You can delete current and import your clean installation if you want.

PeterJ 23 Sep 2021, 11:32

I see this error on my site.


Fred 23 Sep 2021, 12:01

we currently working on that

Fred 23 Sep 2021, 12:03

ok, now it should work

PeterJ 23 Sep 2021, 12:17

Very good! Thank you!
But were was the problem? How to fix it in the future by myself?

Fred 23 Sep 2021, 22:24

The problem caused by Favorites module. We have disabled it temporary

PeterJ 23 Sep 2021, 22:37

OK, but now the website is completly down

Fred 23 Sep 2021, 22:38

How did you installed the theme? You have a lot of untypical problems

PeterJ 23 Sep 2021, 22:47

Directly by the standard way /improve/design/themes/import . And used your alysum-v.7.1.0.zip .
I can show you step by step complete installation (by screen sharing) if you want.

Fred 23 Sep 2021, 22:49

Is it possible to reinstall prestashop from scratch to let me install the theme for you?

PeterJ 23 Sep 2021, 22:56

Yes you can.

One unusual step (for you) I made during installation is Slovak language. But this will be difficult for you. :-)

Ok try to clean install by you.

Fred 23 Sep 2021, 22:57

Please reinstall Prestashop and then I'll install the theme for you

PeterJ 23 Sep 2021, 23:01


PeterJ 23 Sep 2021, 23:15

You have clean installation.

I'm just enabled SSL is it OK? Or I have to leave it disabled?

Fred 23 Sep 2021, 23:16

Keep it enabled.
I'll back to you tomorrow. Today is too late

PeterJ 23 Sep 2021, 23:17


Fred 24 Sep 2021, 10:35

Please give me a new back office link

PeterJ 24 Sep 2021, 10:44


Fred 24 Sep 2021, 11:09

The theme has been installed and seem to work fine, please check it out

PeterJ 24 Sep 2021, 11:21

Yes it's working.

Just write me how did you install theme.

Thank you.

Fred 24 Sep 2021, 11:21
PeterJ 24 Sep 2021, 13:09

Hi Fred, could you check the instagram for now? (On the main screen)
Module is connected, but images are not showing. Cache from BO was cleaned and still nothing to see.

PeterJ 24 Sep 2021, 16:24

Instagram is already working OK fo now.

Fred 24 Sep 2021, 16:38


PeterJ 27 Sep 2021, 10:15

Hello Fred,

I missing in Theme Settings → Category page all options.

I don't know how to Collapse Faceted search. Especially only on the mobile phone if it's possible.


Fred 27 Sep 2021, 21:01

There are no options to configure in the Theme Settings if you use Creative Elements. All settings moved to the widget configuration panel
Mobile have it's own settings, and here is no such option