- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 21.09.21, 15:02
- Opened by: PeterJ
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22297 - Hotspot problem
Hello,
any idea how to fix hotspot?
On the clean installation is working perfect, but not on the upgraded site. What’s wrong?
(see screenshot)
Thank you.
Comments
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your FTP Server
You have cerated access.
Thank you.
Hello,
do you know where is the problem with Hotspot?
Hotspot works fine for me https://take.ms/JcTAs
But there are js errors in browser’s console. Did you modified theme’s or module’s files?
No I din’t modify module files it’s clan PS 1.7.7.8 install and Clean Alysum 7.1 …
You can delete current and import your clean installation if you want.
I see this error on my site.
Attachments:
Screen Shot 2021-09-23 at 11....(243.9 KiB)we currently working on that
ok, now it should work
Very good! Thank you!
But were was the problem? How to fix it in the future by myself?
The problem caused by Favorites module. We have disabled it temporary
OK, but now the website is completly down
How did you installed the theme? You have a lot of untypical problems
Directly by the standard way /improve/design/themes/import . And used your alysum-v.7.1.0.zip .
I can show you step by step complete installation (by screen sharing) if you want.
Is it possible to reinstall prestashop from scratch to let me install the theme for you?
Yes you can.
One unusual step (for you) I made during installation is Slovak language. But this will be difficult for you.
Ok try to clean install by you.
Please reinstall Prestashop and then I’ll install the theme for you
ok
done.
You have clean installation.
I’m just enabled SSL is it OK? Or I have to leave it disabled?
Keep it enabled.
I’ll back to you tomorrow. Today is too late
Ok
Please give me a new back office link
updated
The theme has been installed and seem to work fine, please check it out
Yes it’s working.
Just write me how did you install theme.
Thank you.
Exactly like described in the documentation https://alysum5.promokit.eu/promokit/documentation/#import-throught-browser
Hi Fred, could you check the instagram for now? (On the main screen)
Module is connected, but images are not showing. Cache from BO was cleaned and still nothing to see.
Instagram is already working OK fo now.
ok
Hello Fred,
I missing in Theme Settings → Category page all options.
I don’t know how to Collapse Faceted search. Especially only on the mobile phone if it’s possible.
Attachments:
Screen Shot 2021-09-27 at 10....(74.4 KiB)There are no options to configure in the Theme Settings if you use Creative Elements. All settings moved to the widget configuration panel
Mobile have it’s own settings, and here is no such option