- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 22.09.21, 08:44
- Opened by: Theofanis Bellos
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22306 - Content anywhere not displayed & Elementor does not import templates
Hello, i want to create a multilingual site so in the theme settings i have set the home page to – Hook “DisplayHomeBuilder” – and the footer to – Hook “DisplayFooterBuilder” – .like this : http://prntscr.com/1t75125
After i went to contetnanywhere and created two pages with positions displayHome & displayFooter as you can see here : http://prntscr.com/1t73o3v
When i try to edit the home page, elementor loads with a blank page and I cannot drag n drop elementor items onto the page neither i can import a template. If i try to edit the page template on the saved templates i can edit it without problems.
Regarding the footer, I can import a footer template and make changes but no matter what i do the footer is not displayed in the frontpage.
I have checked the hosting requirements for elementor and it seems that they are ok.
Could you please check and tell me if i am doing something wrong or if there is any problem?
Thank you in advance!
Comments
Hi, Theofanis.
Please try to update the theme to the latest version. We have fixed the issue some time ago
I thought I already had the latest version as I installed it 10 days ago :) . I have updated the theme and now I can edit and import templates but displayHomeBuilder does not seem to work. Although i can see the content during editing in elementor in both languages, on front end i get a blank page. The footer section works perfectly
The latest version is 7.1.0, as I can see you have 5.7.1
I was in 7.0.1 before the update and now welcome page at theme settings shows 7.1.0 : http://prntscr.com/1t8f5b5
I’m not able to login to your back office:
Good morning, I must have mistyped the password. I updated and checked it’s working now, you can login.
I have checked our the footer layout and it works correctly for me in both back and front offices.
Please notice you have to select exactly the same hooks for your layouts in creative elements as defined in the theme settings → home/header/footer https://take.ms/8f8vN
Yes, i wrote it above. After the update footer works, what is not working is the displayHomeBuilder
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your FTP Server
Credentials updated
The issue has been fixed. Please test to confirm the change
Yes, it is working now! Thank you so much!
You are welcome!