• Priority: Medium
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 22.09.21, 19:17
  • Opened by: jhon gomez
  • Closed by: Fred
  • Closed on: 27.09.21, 14:46
  • Reason: Closed
  • Comment: Glad to help!

Ticket #22310 - Creative element not working properly

when I start to edit any header when I touch the sections the creative elementor area freezes.

Comments

jhon gomez 22 Sep 2021, 19:20

I previously had creative element pro.
But it just doesn't work well for me, it's impossible to do anything.
I tried everything, uninstalling the original, installing yours alone, the original, I don't know what to try ...

jhon gomez 22 Sep 2021, 19:23

I add an image as I get into editing a section and impossible to get out.

Attachments:

bug.png (387.7 KiB)
Fred 22 Sep 2021, 21:46

Hi, Jhon,
The link https://lavaldostana.es/admin940rbfcor/ is not working for me, I see a newsletter form there
There is mess of our Creative Elements module and yours. You need to do the following:
1. Go to modules manager and uninstall the module
2. Go to your server into the "modules" folder and completely delete "creativeelements" folder
3. Upload the module you had before (pro version) and install it

jhon gomez 22 Sep 2021, 22:15

it does not allow me to uninstall it, error.
Error!
Exception thrown by creativeelements module in uninstall. Hook ID # 867 does not exist in the database

already deactivate the newsletter
https://lavaldostana.es/admin940rbfcor/

Fred 22 Sep 2021, 22:18

That is not module problem.
Please check out this video how to solve the issue https://www.youtube.com/watch?v=UfEpLikS4W4

jhon gomez 22 Sep 2021, 23:00

I can't get it to work properly
the creative pro, with the theme.
I want footer and header and home already preloaded, I really only want to use your plugin for the blog store theme and extra plugins.
But I can't get it to work well for me.

Attachments:

bug.png (155.9 KiB)
jhon gomez 22 Sep 2021, 23:02

already uninstall the creative elementor of the theme and install the pro module ..

jhon gomez 22 Sep 2021, 23:44

Right now I just want to see how to get the creative pro to work with the thema and I still couldn't put even a part of the functional thema in any zone.

please give me any header, home and footer.
Since to me, no matter how much I change the subject, it does not even make the change.

jhon gomez 23 Sep 2021, 00:22

I already solved it, the video you gave me solved almost all the problems of the creative elemets pro, I was obsessed with assigning the groups from its section and the truth is that it is useless (that section now)
When I left the image in default everything was solved and I understood how to edit all the sections without problems ...
Thank you.

Attachments:

bug.png (61.8 KiB)
jhon gomez 23 Sep 2021, 09:18

I already solved it, the video you gave me solved almost all the problems of the creative elemets pro, I was obsessed with assigning the groups from its section and the truth is that it is useless (that section now)
When I left the image in default everything was solved and I understood how to edit all the sections without problems ...
Thank you.

Attachments:

bug.png (61.8 KiB)
Fred 23 Sep 2021, 09:35

Ok, great you are solved the issue!

jhon gomez 23 Sep 2021, 18:27

I already solved it, the video you gave me solved almost all the problems of the creative elemets pro, I was obsessed with assigning the groups from its section and the truth is that it is useless (that section now)
When I left the image in default everything was solved and I understood how to edit all the sections without problems ...
Thank you.

Attachments:

bug.png (61.8 KiB)