• Priority: Medium
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 23.09.21, 18:09
  • Opened by: Sylvain Duval
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #22318 - Promokit Tabs don't work with MultiStore


I’m using your theme for my shop : Jouplast.com
It is a multi store.

I tried to use Promokit tabs and change content depending on the store (stores share the same products, but it is not the same descriptions , tabs, ...) we modify content on each store.

When I save a tab content for Product A in store 1 , it delete the tabs content in store 2 and 3. Same if I add tab content on store 3 it delete contents for store 1 and 2.

Please have a look at it, I need to adapte my tabs for 125 products and I need it to work.



Fred 24 Sep 2021, 10:37

Hi, Nathalie.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Sylvain Duval 28 Sep 2021, 08:29

everything is specified, you can check my last licence.

Fred 28 Sep 2021, 10:16

I need to clarify.
Look at the screenshot https://take.ms/zbyGvd so when you are in one of your shop and click to disable some tab, it affects also to other shops?

Sylvain Duval 28 Sep 2021, 14:50


Fred 28 Sep 2021, 23:53

Yes, I see, we are working on that...

Sylvain Duval 29 Sep 2021, 10:17

Ok thanks, let me know.
And please, be very careful because store "Jouplast" is online, so don't delate tabs content on this French version (all products have tabs content).

Fred 30 Sep 2021, 20:31

Hi, Sylvain
We are using this module https://codecanyon.net/item/custom-product-tabs-for-prestashop/13022479

And looks like I have finally figured out how it works.
You just need to edit only those tabs which assigned to the current store, see the screenshot https://take.ms/q5OsX

I see, the UI is not clear, but we currently not able to change anything.
In future we are found to move to new native options to provide such functionality as custom tabs

Sylvain Duval 01 Oct 2021, 09:34


Here is a like to see my screen when I try it : https://we.tl/t-EtWs0vpJvA

First I add a tab content for my store "Jouplast" –> it works well, tab is displaying
Then I add a tab content for my store "Jouplast EN –> Tabs is displaying on my Jouplast EN front office, but the tab on Jouplast store disappears.

Please, make it work well of explain me how exactly I can adapte my contents.


Fred 04 Oct 2021, 12:12

Hi, Sylvain.
Sorry for the delay.
Please try now, it should be fixed now

Sylvain Duval 05 Oct 2021, 08:43

OK it works now thanks, what did you do ?

Fred 05 Oct 2021, 09:16

Fixed the module :)