• Priority: Medium
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 24.09.21, 07:09
  • Opened by: Gianni Ciolfi
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #22321 - Empty homepage

Hello, you can no longer see the content on the home page! Only the header and footer are left. Can you help me?

Comments

Fred 24 Sep 2021, 10:34

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your FTP Server

Gianni Ciolfi 24 Sep 2021, 15:01

Hi I updated the ftp credentials, can you see what happened? From the desktop I can't see the homepage, only the header and footer.

Gianni Ciolfi 24 Sep 2021, 18:50

The mobile menu has disappeared. Sorry, but why is this happening?

Gianni Ciolfi 24 Sep 2021, 18:53

I have seen that an update of the template has come out. I tried to do a manual update but it tells me that there are no updates: I have version 7.1 installed, I see that there is an update with version 7.1.1 but it does not let me do it.

Fred 24 Sep 2021, 19:05

7.1.1 is not released yet
As for the issue, try the following trick
- open the file /themes/alysum/templates/layouts/layout-both-columns.tpl
- find the line:

{if $pktheme.hp_builder == 1}

- replace it with

{if $pktheme.hp_builder == 0}
Gianni Ciolfi 24 Sep 2021, 19:10

This has been done, but nothing has been solved: on the desktop homepage you only see the header and footer, and on the mobile version there is no menu.

Fred 24 Sep 2021, 19:13

Have you tried to clear your cache?

Gianni Ciolfi 24 Sep 2021, 19:15

yes

Fred 24 Sep 2021, 19:16

Please disable your cache at all.
I have tried to edit the file and no changes in the front page even if I just any symbol there.

Gianni Ciolfi 24 Sep 2021, 19:21

the cache is disabled

Fred 25 Sep 2021, 10:04

as I can see the home page works now

Gianni Ciolfi 25 Sep 2021, 10:13

The homepage is now working. But the mobile menu still doesn't.

Gianni Ciolfi 25 Sep 2021, 10:21

But now in the desktop version I see a double menu! But what happens?

Gianni Ciolfi 25 Sep 2021, 10:23

And the blog section on the homepage is also ruined!

Fred 25 Sep 2021, 10:23

Do you have a backup to restore?

Gianni Ciolfi 25 Sep 2021, 10:24

Yes, I'll do it now. Wait please, stay connected with me

Gianni Ciolfi 25 Sep 2021, 10:29

done

Gianni Ciolfi 25 Sep 2021, 10:32

But unfortunately nothing has changed!

Fred 25 Sep 2021, 11:08

Please disable jPresta cache module

Gianni Ciolfi 25 Sep 2021, 11:18

I have disabile di and I’ve clean the cache

Fred 25 Sep 2021, 11:20

Fixed

Gianni Ciolfi 25 Sep 2021, 11:22

now I see the content of homepage but there are two menu

Gianni Ciolfi 25 Sep 2021, 11:23

and the blog section is ruined

Gianni Ciolfi 25 Sep 2021, 13:25

and the blog section is ruined