• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 24.09.21, 12:56
  • Opened by: Nicolas Nuon

Ticket #22324 - Elementor Module doesn't work

Hi,

Elementor don’t work on my website : integration.cardstoys.fr

Elementor still running in a loop on this page (in attached files)

I don’t know where is from the problem, can you help me please ?

Attachments:

Comments

Fred 24 Sep 2021, 16:37

Hi, Nicolas Nuon.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Nicolas Nuon 24 Sep 2021, 17:50

Hi,
it's upload

Fred 25 Sep 2021, 10:50

Elementor scripts say that jQuery is not found despite it's included above - https://take.ms/AIo1Z I have checked out all possible solutions with no success.
Do you have a possibility to re-install all from scratch?

Nicolas Nuon 25 Sep 2021, 14:39

Reinstall prestashop or the theme ?

Fred 25 Sep 2021, 14:59

Prestashop

Nicolas Nuon 25 Sep 2021, 16:28

Is it … complicate because we have a lot of product, consumers on our production

Fred 26 Sep 2021, 11:15

Please try now, it should work

Nicolas Nuon 26 Sep 2021, 14:30

yes but if I dowload a new version of prestashop, i delete all the data …

Nicolas Nuon 26 Sep 2021, 15:10

Hi, I've done what you say and it's doesn't work … Elementor don't work on the website ...

Fred 26 Sep 2021, 18:27

I don't have access to your back office anymore