• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 25.09.21, 18:21
  • Opened by: Gianni Ciolfi
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #22327 - New installation

Hi, I had to delete the theme and install it again. I chose an existing layout and imported the slide. But nothing is visible! I only have a blank page!!!

Comments

Fred 25 Sep 2021, 20:11

as I can see there is a missed file in the theme.
Please make sure you have installed the theme like described in the documentation https://alysum5.promokit.eu/promokit/documentation/

Gianni Ciolfi 25 Sep 2021, 20:15

I followed the instructions to the letter. What should I do?

Fred 25 Sep 2021, 21:45

How to access to your new installation via FTP?

Gianni Ciolfi 25 Sep 2021, 21:47

The data is still the same, but a technician from Fiverr solved part of the problem for me. Only there are 2 unresolved problems

Gianni Ciolfi 25 Sep 2021, 21:58

https://bacipiccanti.shop/4-coadiuvanti

and in the categories or subcategories, only the column view works. The product view does not work. grid

Gianni Ciolfi 25 Sep 2021, 22:15

It won’t even let me change the logo! Is the theme corrupt?

Gianni Ciolfi 25 Sep 2021, 22:22

And I don’t see Revolution Slider either. How do I change it?

Gianni Ciolfi 25 Sep 2021, 22:22

There are many bugs!

Fred 25 Sep 2021, 23:47

Wait, everything worked fine almost a year and now you started to have a problem.
You definitely did something wrong.
1. Revolution slider works fine for me
2. Product grid also looks fine https://take.ms/nk4l3 3. The theme doesn’t manage the logo

Gianni Ciolfi 26 Sep 2021, 00:02

Creative Elements does not load; Revolution Slider I do not have the section. The logo is not managed by the module? And where do you change it from?

Gianni Ciolfi 26 Sep 2021, 00:07

Please go in and check for yourself: Creative Elements does not work; there is no Revolution Slider section, so I cannot change slides.
Then as you can see it didn’t load the layout as per the template, there are some things, like the fonts in the submenu are different.

Fred 26 Sep 2021, 00:12

Creative Elements works fine https://take.ms/WiwPn as well as revolution slider https://take.ms/WXRFE

Gianni Ciolfi 26 Sep 2021, 00:20

I see the slider on the homepage, but I do not have the possibility to edit it. I don’t have the section to edit it.
As far as Creative Element is concerned, I’m stuck at this screen here

Gianni Ciolfi 26 Sep 2021, 00:21

this

Attachments:

Schermata 2021-09-26 alle 00.... (74.1 KiB)
Fred 26 Sep 2021, 00:22

Revolution slider editor definitely works https://take.ms/SnmxY

Gianni Ciolfi 26 Sep 2021, 00:27

Sorry, I didn’t know Revolution Slider was inside the modules, I thought it was in the theme section.
What about Creative Elements? Why won’t the page load for me?

Gianni Ciolfi 26 Sep 2021, 02:06

Is it possible to delete everything related to your theme and do a fresh installation? I think that there are some compromised files that don’t make your theme work properly on my site. So if I can delete all the elements related to your theme and re-install it, maybe everything will work fine.

Fred 27 Sep 2021, 09:38

The list of theme folders:

/themes/alysum
/modules/creativeelements
/modules/ph_simpleblog
/modules/pk_menu
/modules/pkamp
/modules/pkcaptcha
/modules/pkcompare
/modules/pkelements
/modules/pkfacebook
/modules/pkfavorites
/modules/pkfrontpanel
/modules/pkheaderitems
/modules/pkinstagram
/modules/pklookbook
/modules/pkpopup
/modules/pkproducttabs
/modules/pksizeguide
/modules/pkthemesettings
/modules/revsliderprestashop