• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 27.09.21, 08:28
  • Opened by: Hadjar Zobairi
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #22329 - Creative elements not working in pages

Hi,

I’ve a problem with pages Prestashop
I can open Creative Elements with it

The error : “The position is not supported by your theme” when I would like to modify with creative elements

Thank you

Comments

Fred 27 Sep 2021, 09:35

Hi, Hadjar.
Creative Elements works fine for me https://take.ms/XyHFRI How to see the issue?

Hadjar Zobairi 27 Sep 2021, 17:41

When I go in Appearance ⇒ Pages

In this menu, I can’t use Créative Elements

Fred 27 Sep 2021, 20:14

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your FTP Server
Currently I’m not able to connect

Response: 	530 Login authentication failed
Error:        	Critical error: Could not connect to server
Hadjar Zobairi 27 Sep 2021, 21:00

I changed the password
Can you try again plz ?

Fred 27 Sep 2021, 21:06

The issue has been fixed. Please test to confirm the change

Hadjar Zobairi 27 Sep 2021, 21:09

It works ! Thank you Fred !!!

Fred 27 Sep 2021, 21:10

You are welcome!

Hadjar Zobairi 30 Sep 2021, 21:00

Hi Freud,

I hope you’re fine

I’m sorry but I still have the same problem in product description

I have the same error message when I would like to édit description of product with Creative Elements

Can you help me PLZ ? Thank you

Hadjar Zobairi 30 Sep 2021, 21:01

Hi Fred not Freud lol

My corrector my bad lol

Fred 01 Oct 2021, 10:26

Strange but Elementor works fine for me. I have clicked on a button in a product description
https://take.ms/FxTVh

Hadjar Zobairi 01 Oct 2021, 11:20

I have a problem here, in this area

Attachments:

bug.png (138.6 KiB)
Fred 01 Oct 2021, 11:33

try now, it should be fixed

Hadjar Zobairi 01 Oct 2021, 21:19

It works !!! Thank you Fred

Fred 01 Oct 2021, 21:20

You are welcome!