- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 29.09.21, 13:14
- Opened by: jhon gomez
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22350 - keep buying not working
The button to continue buying does not work.
from lavaldostana.es in the product carousel
Comments
the buttons do not do any action
Attachments:
notlinkkeep-buying.png(193.6 KiB)There is no such issue in our demo and in the freshly installed theme .
That could be caused by third party module.
Please try to disable temporary disable modules that you have recently installed
Disable all plugins except yours and it keeps crashing.
now it works for me, see my screen record https://mega.nz/file/5VZwHbiI#BW4LXMe-6JKoiqMO4yOCfO8Af1Jig4fmSjwj3KeL6Us
It will work for you by the cache
Tested by two people two different computers and it does not work.
https://mega.nz/file/DwBBGSoD#XRSjGpb20IS2WDRvCrZsQC_WV8biM__sRWRTOzPIRZo
Do you know anything about this?
Can’t find a solution yet.
We are not able to reproduce the issue locally. You are only one who has such issue.
Two people, with two different computers, two different internets have the same problem, the problem is not cache or the person.
It’s my Theme, so see the error on my website at least if you can.
I understand that if you see what happens to me on my website, you can tell me at least who prevents that from working well so that they can review the problem.
response, support creative elements:
Hello,
The quick view and the buttons are related to your theme. I suggest you to contact with your theme developer about this issue.
Best Regards,
Kristof Molnar
WebshopWorks
I just recorded another video as you see that it fails the second time, after giving it to continue buying
https://mega.nz/file/a1wS0J5C#SjaztSEBC1dzeAyWuXTHjm0Xp_6CYWoFCfFdh_nnxdw
I have noticed that counting 2 seconds does work fine.
I mean I give the add button to the cart, I wait 2 seconds and I give it to continue shopping and it does not fail.
If I go fast, yes. Any ideas?
Please try to disable Creative Slider module for a test
It is not the ‘creative slider’ module, I have already disabled it and it keeps crashing.
I think it’s the ‘creative elements pro’ module, it never worked with the theme well … I’ve been waiting 5 days and 0 responses from your support
Is there a way to deactivate that modal and to open the cart on the right of prestashop’s life while it is pronounced … While they answer me …
This is the test, view video:https://mega.nz/file/n1gS3DrY#QnGAULkzhLAgVgXYFFMgmflMW7h6FYg4szmU95iinTs
I’m tired of so many mistakes.
If you look at it, it happens to me both in the button of the cart of the carousels, as in the button to add the same products. (The two clicks in a row when adding a document slows down and locks up those buttons and does nothing.)
Also if you observe the black shadow that should appear in the demos of your theme, below the modal, does not appear.
I’m really desperate at the moment I just have that problem and the web is almost finished …
Out of boredom I started looking at the prestashop code and I am not the only one who has had this problem, this happens more than it seems.
check, the file: ps_shoppingcart.js
If I delete this line
showModal (resp.modal);
It no longer gives me problems.
Any more logical solution than to touch prestashop?
I found the solution.
if I deactivate the cart ajax it does not fail.
a lost week due to a stupid prestashop error that in the end I solved myself …
solution, this bug de prestashop 1.7
this is the clue.
https://www.rpsoftware.it/disabilitare-cart-popup-in-prestashop-1-7/
Attachments:
reparacionbug.png(86.7 KiB)Thank you for sharing the solution.
We never seen such problem before