• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 29.09.21, 13:14
  • Opened by: jhon gomez
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #22350 - keep buying not working

The button to continue buying does not work.

from lavaldostana.es in the product carousel

Attachments:

notlinkkeep-buying.png (163.9 KiB)

Comments

jhon gomez 29 Sep 2021, 22:46

the buttons do not do any action

Attachments:

notlinkkeep-buying.png (193.6 KiB)
Fred 29 Sep 2021, 23:05

There is no such issue in our demo and in the freshly installed theme .
That could be caused by third party module.
Please try to disable temporary disable modules that you have recently installed

jhon gomez 30 Sep 2021, 08:15

Disable all plugins except yours and it keeps crashing.

Fred 30 Sep 2021, 09:58
jhon gomez 30 Sep 2021, 11:19

It will work for you by the cache
Tested by two people two different computers and it does not work.
https://mega.nz/file/DwBBGSoD#XRSjGpb20IS2WDRvCrZsQC_WV8biM__sRWRTOzPIRZo

jhon gomez 30 Sep 2021, 22:39

Do you know anything about this?

Fred 01 Oct 2021, 12:22

Can’t find a solution yet.
We are not able to reproduce the issue locally. You are only one who has such issue.

jhon gomez 01 Oct 2021, 12:38

Two people, with two different computers, two different internets have the same problem, the problem is not cache or the person.
It’s my Theme, so see the error on my website at least if you can.
I understand that if you see what happens to me on my website, you can tell me at least who prevents that from working well so that they can review the problem.

jhon gomez 01 Oct 2021, 15:04

response, support creative elements:

Hello,

The quick view and the buttons are related to your theme. I suggest you to contact with your theme developer about this issue.

Best Regards,

Kristof Molnar

WebshopWorks

jhon gomez 01 Oct 2021, 15:28

I just recorded another video as you see that it fails the second time, after giving it to continue buying

https://mega.nz/file/a1wS0J5C#SjaztSEBC1dzeAyWuXTHjm0Xp_6CYWoFCfFdh_nnxdw

jhon gomez 02 Oct 2021, 02:51

I have noticed that counting 2 seconds does work fine.
I mean I give the add button to the cart, I wait 2 seconds and I give it to continue shopping and it does not fail.
If I go fast, yes. Any ideas?

Fred 02 Oct 2021, 12:08

Please try to disable Creative Slider module for a test

jhon gomez 02 Oct 2021, 14:56

It is not the ‘creative slider’ module, I have already disabled it and it keeps crashing.

I think it’s the ‘creative elements pro’ module, it never worked with the theme well … I’ve been waiting 5 days and 0 responses from your support
Is there a way to deactivate that modal and to open the cart on the right of prestashop’s life while it is pronounced … While they answer me …

This is the test, view video:https://mega.nz/file/n1gS3DrY#QnGAULkzhLAgVgXYFFMgmflMW7h6FYg4szmU95iinTs

I’m tired of so many mistakes.

jhon gomez 02 Oct 2021, 15:17

If you look at it, it happens to me both in the button of the cart of the carousels, as in the button to add the same products. (The two clicks in a row when adding a document slows down and locks up those buttons and does nothing.)
Also if you observe the black shadow that should appear in the demos of your theme, below the modal, does not appear.

I’m really desperate at the moment I just have that problem and the web is almost finished …

jhon gomez 02 Oct 2021, 16:49

Out of boredom I started looking at the prestashop code and I am not the only one who has had this problem, this happens more than it seems.

check, the file: ps_shoppingcart.js

      if (resp.modal) {
         showModal (resp.modal);
         $ ('. cart-products-count'). text (prestashop.cart.products_count);
       }

If I delete this line
showModal (resp.modal);

It no longer gives me problems.

Any more logical solution than to touch prestashop?

jhon gomez 02 Oct 2021, 17:31

I found the solution.
if I deactivate the cart ajax it does not fail.
a lost week due to a stupid prestashop error that in the end I solved myself …

jhon gomez 02 Oct 2021, 17:31

solution, this bug de prestashop 1.7

this is the clue.

https://www.rpsoftware.it/disabilitare-cart-popup-in-prestashop-1-7/

Attachments:

reparacionbug.png (86.7 KiB)
Fred 02 Oct 2021, 21:54

Thank you for sharing the solution.
We never seen such problem before