Ticket #22373 - Can't active template

Hi I buy this theme but I can’t activate

I install latest prestashop 1.7.7.8 (italian version)

i try several time to install the theme but have ever this error “Error while creating DB”

if I restart from the begin and i turn off cahce ad active debug

I have this error
An exception has been thrown during the rendering of a template (”Unable to generate a URL for the named route “admin_pkthemesettings_configuration_get” as such route does not exist.”).

I attach error
and test server → phppsinfo.php

Comments

Fred 04 Oct 2021, 14:02

Hi, GRUPPOICAT SRL GRUPPOICAT SRL.
Please try to clear prestashop cache manually. Just delete/rename following folders

/var/cache/dev
/var/cache/prod
GRUPPOICAT SRL GRUPPOICAT SRL 04 Oct 2021, 15:32

backend site now work
but client site give error

I try to clear more time

/var/cache/prod
/var/cache/dev

but nothing

Attachments:

Fred 04 Oct 2021, 15:56

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

GRUPPOICAT SRL GRUPPOICAT SRL 04 Oct 2021, 16:08

done

Fred 04 Oct 2021, 16:24

something wend wrong during the installation process. I have installed it for you, now all seem to work

GRUPPOICAT SRL GRUPPOICAT SRL 04 Oct 2021, 16:32

Ok work.. i do a backup, thanks

I would have preferred to know what i do wrong

Fred 04 Oct 2021, 16:40

I have no idea.
Blog and Creative Elements modules were re-installed and that was a solution