• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 05.10.21, 09:24
  • Opened by: HERVE Manon

Ticket #22377 - No personalized ID & class on my pages

Hi,

I don’t know why for all my pages (homepage, authentification, account, checkout, etc.) I don’t have any class or any ID in the body of the page.
This is quite helpful to give to each page a unique design.

I sent you 2 screenshots :
- first one : from another Prestashop website I created. In the body there is an ‘authentication’ ID and a ‘page-authentication’ class
- second one : from my current website, there is only ‘no-touch platform-win’, which is part of all pages.

Could you please assist?

Thanks

Attachments:

Capture.PNG (11 KiB)
Capture1.PNG (4.9 KiB)

Comments

Fred 05 Oct 2021, 09:26

Hi, HERVE Manon.
I never seen such problem before.
If you check out our demo you will see all classes there.
I can assume the issue caused by third party module

HERVE Manon 05 Oct 2021, 09:39

Hi, I didn't download any other module than your theme.
And I using Elementor as my builder.

Could you please have a look?

Thanks

Fred 05 Oct 2021, 09:42

I'm absolutely sure the issue caused by third party module or code customization. We never had such issue before.

Try to install the theme to clear prestashop for a test and you will see all works correctly

HERVE Manon 05 Oct 2021, 14:14

What is the process to reupload the theme without loosing any data?

Fred 05 Oct 2021, 18:23

there is no such option.
I can try to debug what is going on, but in case the issue is caused by third party module I would be glad to get a compensation for spending time

HERVE Manon 05 Oct 2021, 18:43

What is the process to reupload the theme without loosing any data?

Fred 06 Oct 2021, 09:38

you can just take all files from archive and upload to your store.
Don't forget to make a backup before