• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 14.10.21, 13:59
  • Opened by: César Aguirre

Ticket #22436 - Various errors

Good day.

We have several problems with the Theme.

1. Sub-images of products cannot be selected.

2. The Favorites and Compare button does not work properly.

3. Search results do not appear.

Marcos Di Lello

Comments

Fred 15 Oct 2021, 09:44

Hi, César Aguirre.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

César Aguirre 15 Oct 2021, 14:20

Good day.

The requested data has been completed.

Greetings

Fred 16 Oct 2021, 11:26

Any chance to get a usual access to your FTP server via FTP client app? Really hard to use web interface to manage files

César Aguirre 19 Oct 2021, 14:15

Hi there.

Updated data for SFTP access

HOST: wualacapaczando.mitiendaonline.com
Port: 14256
User: ftp-cust
Pass: secret123

Fred 20 Oct 2021, 12:04

Now I can connect, but don't have permissions to edit files

Error:        	/customer/js/jquery/plugins/jgrowl/jquery.jgrowl.js: open for write: permission denied
César Aguirre 20 Oct 2021, 13:58

Hi there.

From our servers service we were told that it was working properly. They also made some changes. Please perform new tests.

Thanks

Fred 21 Oct 2021, 12:01

Unfortunately still no permissions, see the screenshot https://take.ms/CBLdj

César Aguirre 21 Oct 2021, 21:01

Thank you very much for the screenshot. We were able to find the error. Perform a new test please.

Thank you.

Fred 22 Oct 2021, 10:32

The issue seem to be fixed now https://take.ms/LbVCY

César Aguirre 25 Oct 2021, 13:51

Hello.

The Wishlist button works.

But the following points have not yet been resolved:

1. Add to compare products does not work.

2. The search does not give me results when adding the first 3 characters.

3. In the reference product: 1259 and name "COPY OF SINGLE LEVER TAP FOR BACHA - FV". You cannot view the 2 photos on the product sheet. It does not change photos.

Attachments:

Error 1.png (220.5 KiB)
Error 2.png (213 KiB)
Error 3.png (195.6 KiB)
Fred 26 Oct 2021, 17:04

1. Compare module works fine for me, I just added two products with no problem https://take.ms/A2FzN

2. I don't have permissions to edit files in the folder /customer/themes/alysum/modules/ps_searchbar

César Aguirre 01 Nov 2021, 12:50

Hello. New modifications were made to the permits. Please check if you can edit.

Greetings.

Fred 02 Nov 2021, 11:02

I think I have found a problem with search, please check out the screenshot https://take.ms/tkDf0

César Aguirre 02 Nov 2021, 16:18

Dear.
The error remains unresolved. When conducting a search it does not give me results

Attachments:

Fred 02 Nov 2021, 17:34

But did you index products as I show you at the screenshot?

César Aguirre 03 Nov 2021, 14:10

Yes, in the screenshot that I send you, you can see that everything is indexed

Fred 03 Nov 2021, 20:43

Sorry, I missed that.
I still don't have permissions to edit files

Error: /themes/alysum/modules/ps_searchbar/ps_searchbar.js: permission denied
César Aguirre 04 Nov 2021, 16:24

Hello.

They inform me from the server area that the problem is completely resolved. Excuse the inconvenience

Fred 04 Nov 2021, 16:25

Great! No problem

César Aguirre 16 Nov 2021, 12:27

Hello.

Could they solve all the problems?

Fred 16 Nov 2021, 12:31

As I understood from the last message you have solved all issues, or I'm wrong?