• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 14.10.21, 13:59
  • Opened by: César Aguirre

Ticket #22436 - Various errors

Good day.

We have several problems with the Theme.

1. Sub-images of products cannot be selected.

2. The Favorites and Compare button does not work properly.

3. Search results do not appear.

Marcos Di Lello


Fred 15 Oct 2021, 09:44

Hi, César Aguirre.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

César Aguirre 15 Oct 2021, 14:20

Good day.

The requested data has been completed.


Fred 16 Oct 2021, 11:26

Any chance to get a usual access to your FTP server via FTP client app? Really hard to use web interface to manage files

César Aguirre 19 Oct 2021, 14:15

Hi there.

Updated data for SFTP access

HOST: wualacapaczando.mitiendaonline.com
Port: 14256
User: ftp-cust
Pass: secret123

Fred 20 Oct 2021, 12:04

Now I can connect, but don't have permissions to edit files

Error:        	/customer/js/jquery/plugins/jgrowl/jquery.jgrowl.js: open for write: permission denied
César Aguirre 20 Oct 2021, 13:58

Hi there.

From our servers service we were told that it was working properly. They also made some changes. Please perform new tests.


Fred 21 Oct 2021, 12:01

Unfortunately still no permissions, see the screenshot https://take.ms/CBLdj

César Aguirre 21 Oct 2021, 21:01

Thank you very much for the screenshot. We were able to find the error. Perform a new test please.

Thank you.

Fred 22 Oct 2021, 10:32

The issue seem to be fixed now https://take.ms/LbVCY

César Aguirre 25 Oct 2021, 13:51


The Wishlist button works.

But the following points have not yet been resolved:

1. Add to compare products does not work.

2. The search does not give me results when adding the first 3 characters.

3. In the reference product: 1259 and name "COPY OF SINGLE LEVER TAP FOR BACHA - FV". You cannot view the 2 photos on the product sheet. It does not change photos.


Error 1.png (220.5 KiB)
Error 2.png (213 KiB)
Error 3.png (195.6 KiB)
Fred 26 Oct 2021, 17:04

1. Compare module works fine for me, I just added two products with no problem https://take.ms/A2FzN

2. I don't have permissions to edit files in the folder /customer/themes/alysum/modules/ps_searchbar

César Aguirre 01 Nov 2021, 12:50

Hello. New modifications were made to the permits. Please check if you can edit.


Fred 02 Nov 2021, 11:02

I think I have found a problem with search, please check out the screenshot https://take.ms/tkDf0

César Aguirre 02 Nov 2021, 16:18

The error remains unresolved. When conducting a search it does not give me results


Fred 02 Nov 2021, 17:34

But did you index products as I show you at the screenshot?

César Aguirre 03 Nov 2021, 14:10

Yes, in the screenshot that I send you, you can see that everything is indexed

Fred 03 Nov 2021, 20:43

Sorry, I missed that.
I still don't have permissions to edit files

Error: /themes/alysum/modules/ps_searchbar/ps_searchbar.js: permission denied
César Aguirre 04 Nov 2021, 16:24


They inform me from the server area that the problem is completely resolved. Excuse the inconvenience

Fred 04 Nov 2021, 16:25

Great! No problem

César Aguirre 16 Nov 2021, 12:27


Could they solve all the problems?

Fred 16 Nov 2021, 12:31

As I understood from the last message you have solved all issues, or I'm wrong?