- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 14.10.21, 13:59
- Opened by: César Aguirre
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22436 - Various errors
Good day.
We have several problems with the Theme.
1. Sub-images of products cannot be selected.
2. The Favorites and Compare button does not work properly.
3. Search results do not appear.
Marcos Di Lello
Comments
Hi, César Aguirre.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server
Good day.
The requested data has been completed.
Greetings
Any chance to get a usual access to your FTP server via FTP client app? Really hard to use web interface to manage files
Hi there.
Updated data for SFTP access
HOST: wualacapaczando.mitiendaonline.com
Port: 14256
User: ftp-cust
Pass: secret123
Now I can connect, but don’t have permissions to edit files
Hi there.
From our servers service we were told that it was working properly. They also made some changes. Please perform new tests.
Thanks
Unfortunately still no permissions, see the screenshot https://take.ms/CBLdj
Thank you very much for the screenshot. We were able to find the error. Perform a new test please.
Thank you.
The issue seem to be fixed now https://take.ms/LbVCY
Hello.
The Wishlist button works.
But the following points have not yet been resolved:
1. Add to compare products does not work.
2. The search does not give me results when adding the first 3 characters.
3. In the reference product: 1259 and name “COPY OF SINGLE LEVER TAP FOR BACHA - FV”. You cannot view the 2 photos on the product sheet. It does not change photos.
Attachments:
Error 1.png(220.5 KiB)Error 2.png(213 KiB)Error 3.png(195.6 KiB)1. Compare module works fine for me, I just added two products with no problem https://take.ms/A2FzN
2. I don’t have permissions to edit files in the folder /customer/themes/alysum/modules/ps_searchbar
Hello. New modifications were made to the permits. Please check if you can edit.
Greetings.
I think I have found a problem with search, please check out the screenshot https://take.ms/tkDf0
Dear.
The error remains unresolved. When conducting a search it does not give me results
Attachments:
Screenshot_2.png(1.71 MiB)Screenshot_3.png(91.9 KiB)But did you index products as I show you at the screenshot?
Yes, in the screenshot that I send you, you can see that everything is indexed
Sorry, I missed that.
I still don’t have permissions to edit files
Hello.
They inform me from the server area that the problem is completely resolved. Excuse the inconvenience
Great! No problem
Hello.
Could they solve all the problems?
As I understood from the last message you have solved all issues, or I’m wrong?
Reported issues were not fixed. If you enter a product, the secondary photo cannot be selected. Ex:https://sagosa2.mitiendaonline.com/productos/7483-pileta-johnson-quadra-c-sopapas-cestillo-q84a-aguj-monocomando.html.
Please we urgently need to fix this problem
The issue has been fixed. Please test to confirm the change