- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 21.10.21, 01:37
- Opened by: Yves Gray
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22474 - Background does not update
Hi,
Imposible to change the background in the style page setting with creator, the background does not apply to the theme even if it shows correctly in the creator page.
I cleaned the browser cache but no succes.
The only background that apply is the one selected on the page background option from the rheme settings on the backoffice.
Even when I define a background image with creator, it does not show
Can U help me to fix this ?
Comments
Hi, Yves Gray.
The link to your back office seems wrong, please update it
Hi Fred,
I just updated the link.
Kind regards
Do you try to add a background in Creative Elements module?
As I can see you are using the licensed version of Creative Elements, so you have to ask their support
Hi Fred,
I just updated the link.
Kind regards
Dear Fred I had the same problem before upgrading it to the licensed version.
Please show me at a screenshot who exactly do you try to add a background
I will downgrade it so you can see
Please attach a screenshot
pls hold the ticket in stand by,
i will get back to you I will make a full reinstall
ok
Dear Fred,
I did proceed on the reinstall
Can u check it now ?
Ok, but where exactly I have to add a background to see the problem.
Please show me at a screenshot
Hi Fred,
I made some screen shoot on where we add it
Attachments:
Crea1.jpg(42.6 KiB)Crea2.jpg(48.7 KiB)Crea3.jpg(52.4 KiB)Yes, I see now.
For some reason the module is not saving background.
There are tow ways:
1. Ask Creative Elements developers to help
2. Just use custom CSS (add to Theme Settings → Customer CSS)