• Priority: Medium
  • Status: Waiting on customer
  • Theme: Venedor
  • Assigned To: Fred
  • Private: No
  • Open Date: 22.10.21, 08:27
  • Opened by: Mathieu Garcia

Ticket #22482 - Tidio Module doesn't work on AMP

Hi,

I try to install a module named Tidio on my website for chatting with the visitors.
On the desktop version no problem, but on the AMP the module doesn’t work.

I try to install the module in /www/themes/venedor/templates/mobile/modules but anything changed.

Have you a solution ?
Thanks,

Matt.

Comments

Fred 22 Oct 2021, 09:52

Hi, Mathieu Garcia.
Any third party module is not compatible with AMP by default. We have "AMPified" all prestashop pages and our own modules for the theme but we are not able to "AMPify" every third party module.

Mathieu Garcia 22 Oct 2021, 11:20

Hello Fred,
Thank you for your quick reply. I fully understand your explanation. The Tidio module allows you to have a bubble at the bottom of the screen to easily chat with an advisor, it is very well integrated. Here is attached what it looks like.

The chat can work either with the Tidio module or with a script integration. I tried to integrate it with HTMLBox but it seems that it has no effect on the AMP version too.

Maybe you have a solution for me so that I try to integrate this script on the AMP version via FTP or other?

Thanks in advance,
Matt.

Fred 22 Oct 2021, 11:30

AMP has it's own trick markup. Usual HTML markup is not valid in AMP, you can find details here https://amp.dev/documentation/guides-and-tutorials/learn/spec/amphtml/

That is a reason why anything you add to the theme is not valid for AMP and must be "AMPIfied" first