• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 22.10.21, 11:17
  • Opened by: Simone Scaburri

Ticket #22486 - Urgent! Product images not showing on product page

Hello,

On mobile on almost every product there is no product image. See for example: https://iberjeans.com/mobile/product/347-marlena-jms02 On desktop everything’s ok.
How can I fix this? It’s very urgent please, the website’s online.

Thanks so much!

Comments

Fred 22 Oct 2021, 11:32

Hi, Simone.
Can I completely update AMP module to the latest version?

Simone Scaburri 22 Oct 2021, 11:50

Yes, please

Simone Scaburri 22 Oct 2021, 12:16

The client wants the website to be in maintenance mode until this problem's not fixed, please add your IP to the maintenance whitelist if you need to see the website. Thanks

Fred 22 Oct 2021, 12:25

The issue is fixed https://take.ms/Ki2ai

Simone Scaburri 22 Oct 2021, 12:33

Hi, thanks a lot!
But now I see that all the styles and settings that I previously made on the mobile version aren't there anymore... How can I restore them?

Thanks!

Fred 22 Oct 2021, 12:35

I have renamed old module and you can find old files here

/public_html/modules/pkamp-
/public_html/themes/alysum/templates/mobile-
Simone Scaburri 22 Oct 2021, 12:39

Alright thanks! What files in particular have you edited? So that I can keep your working files

Simone Scaburri 22 Oct 2021, 14:47

Can you please tell me what's the file you edited? My client really need to go online again and I need to fix asap this layout problems. Thanks.

Fred 22 Oct 2021, 15:10

there is no any certain file. I have uploaded whole "pkamp" and "mobile" folder.
You can restore them if you need.