• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 22.10.21, 15:49
  • Opened by: José A. Vega

Ticket #22488 - I can't change the images in the Revslider module

Hi, I’m trying to change the images in the Revslider module but it doesn’t work. I can’t see the new images that I upload either.
I know some people had the same issue and I tried to do what I found in the forum but nothing seems to work for me. I even tried to upload them directly from the FTP to the folder but nothing.
I hope you can help me, thank you very much in advance.


Fred 23 Oct 2021, 11:40

Hi, José A. Vega.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

José A. Vega 23 Oct 2021, 16:30

Hi, already done.

Fred 24 Oct 2021, 22:45

I just uploaded and changed an image with no problem - https://take.ms/ik2XC

José A. Vega 25 Oct 2021, 09:36

I saw it. I tried but my images still don't work, then I try to convert them to .jpg and it worked. It was a problem with the original format. Thank you for your help.

Fred 25 Oct 2021, 10:39

You are welcome!