• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 29.10.21, 10:21
  • Opened by: adrian rivera

Ticket #22532 - problem with our stock program

Hello, I have a problem when synchronizing products from our stock program, until 3-4 weeks ago everything was going without problems, but I don’t know what could have happened, I have already contacted those of our program and they have tried it with another prestashop and it goes well, but with ours not ...

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Fred 29 Oct 2021, 10:32

Hi, adrian rivera.
Why do you think that's related to the theme?

adrian rivera 08 Nov 2021, 11:15

Hi, i don´t know, the program technics told me this...

Buenas tardes,

Tal como hemos hablado por teléfono, te envío el mail informando de la problemática que tenemos a la hora de sincronizar los artículos a vuestro prestashop.

Nuestro programador que esta revisando el problema, nos comenta que con vuestra misma Base de datos, puede subir las relaciones, con las que teníamos problemas en la tienda a un prestashop de prueba sin ningun problema, pero haciendo las mismas pruebas, desde vuestro equipo apuntando a vuestro prestashop, nos saltaba un error.

A continuación, os adjunto sendos mensajes, el primero lo que responde vuestro prestashop a la hora de sincronizar el articulo, y la segunda, con el mismo proceso pero apuntando a nuestro prestashop de pruebas:

12:29:08 Añadir articulo. Ref= 304276 Nombre= ONLGEMMA FAUX LEATHER BIKER OT Des= ONLGEMMA FAUX LEATHER BIKER OT IDCat= 9
12:29:08 FALLO. sResp= <?xml version="1.0" encoding="UTF-8"?>
<prestashop xmlns:xlink="http://www.w3.org/1999/xlink">
<errors>
<error>

<![CDATA[134]]>

<message><![CDATA[No puede establecer una posición negativa o 0, el mínimo es 1.]]></message>
</error>
</errors>
</prestashop>


[15:35] 14:25:51 Añadir articulo. Ref= 304276 Nombre= ONLGEMMA FAUX LEATHER BIKER OT Des= ONLGEMMA FAUX LEATHER BIKER OT IDCat= 9
14:25:52 OK. IDArt= 5075 IDStock= 7596

Algo tiene que haber en el prestashop que esta dando un valor negativo o 0.

UN saludo

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adrian rivera 08 Nov 2021, 11:16

Please, i need help about this because can´t upload anything... :(

adrian rivera 08 Nov 2021, 11:16

thank you so much!

Fred 08 Nov 2021, 11:49

I have translated the message but there is nothing about the theme.
The theme doesn't manage any synchronisation processes. You have to ask prestashop support. Or community https://www.prestashop.com/forums/

adrian rivera 12 Nov 2021, 12:46

Ok, thank you, just one thing, i´m gonna reinstall the prestashop, there´s an option to save the current layouts? i don´t want to start again with everything... :( thank you anyway...

Fred 12 Nov 2021, 15:23

Hi, adrian rivera.
1. You need to make a database backup to be able to restore layout
2. Another option is to export every layout in the Page Builder back office interface, find export button in the top right corner
3. You also need to make a backup of all files to be able to restore images. The image folder name is /modules/pspagebuilder/views

adrian rivera 18 Nov 2021, 11:49

ok, and how can I do restore the pagebuilder layout and the images file?

adrian rivera 18 Nov 2021, 12:55

I already set the new prestashop... and this is the capture to restore the layouts and the image files but I don't know who I have to replace

Fred 18 Nov 2021, 22:44

but as I can see you have all layouts available - https://take.ms/lVSwA

The same for images