- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 29.10.21, 10:21
- Opened by: adrian rivera
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22532 - problem with our stock program
Hello, I have a problem when synchronizing products from our stock program, until 3-4 weeks ago everything was going without problems, but I don’t know what could have happened, I have already contacted those of our program and they have tried it with another prestashop and it goes well, but with ours not …
Comments
Hi, adrian rivera.
Why do you think that’s related to the theme?
Hi, i don´t know, the program technics told me this…
Buenas tardes,
Tal como hemos hablado por teléfono, te envío el mail informando de la problemática que tenemos a la hora de sincronizar los artículos a vuestro prestashop.
Nuestro programador que esta revisando el problema, nos comenta que con vuestra misma Base de datos, puede subir las relaciones, con las que teníamos problemas en la tienda a un prestashop de prueba sin ningun problema, pero haciendo las mismas pruebas, desde vuestro equipo apuntando a vuestro prestashop, nos saltaba un error.
A continuación, os adjunto sendos mensajes, el primero lo que responde vuestro prestashop a la hora de sincronizar el articulo, y la segunda, con el mismo proceso pero apuntando a nuestro prestashop de pruebas:
12:29:08 Añadir articulo. Ref= 304276 Nombre= ONLGEMMA FAUX LEATHER BIKER OT Des= ONLGEMMA FAUX LEATHER BIKER OT IDCat= 9
12:29:08 FALLO. sResp= <?xml version=”1.0” encoding=”UTF-8”?>
<prestashop xmlns:xlink=”http://www.w3.org/1999/xlink“>
<errors>
<error>
<message><![CDATA[No puede establecer una posición negativa o 0, el mínimo es 1.]]></message>
</error>
</errors>
</prestashop>
[15:35] 14:25:51 Añadir articulo. Ref= 304276 Nombre= ONLGEMMA FAUX LEATHER BIKER OT Des= ONLGEMMA FAUX LEATHER BIKER OT IDCat= 9
14:25:52 OK. IDArt= 5075 IDStock= 7596
Algo tiene que haber en el prestashop que esta dando un valor negativo o 0.
UN saludo
Attachments:
FireShot Capture 107 - Subida...(172.6 KiB)Please, i need help about this because can´t upload anything… :(
thank you so much!
I have translated the message but there is nothing about the theme.
The theme doesn’t manage any synchronisation processes. You have to ask prestashop support. Or community https://www.prestashop.com/forums/
Ok, thank you, just one thing, i´m gonna reinstall the prestashop, there´s an option to save the current layouts? i don´t want to start again with everything… :( thank you anyway…
Hi, adrian rivera.
1. You need to make a database backup to be able to restore layout
2. Another option is to export every layout in the Page Builder back office interface, find export button in the top right corner
3. You also need to make a backup of all files to be able to restore images. The image folder name is /modules/pspagebuilder/views
ok, and how can I do restore the pagebuilder layout and the images file?
I already set the new prestashop… and this is the capture to restore the layouts and the image files but I don’t know who I have to replace
Attachments:
Captura de pantalla 2021-11-1...(102.3 KiB)Captura de pantalla 2021-11-1...(77.9 KiB)Captura de pantalla 2021-11-1...(58.3 KiB)Captura de pantalla 2021-11-1...(131 KiB)Captura de pantalla 2021-11-1...(139.3 KiB)Captura de pantalla 2021-11-1...(107.7 KiB)but as I can see you have all layouts available - https://take.ms/lVSwA
The same for images