- Priority: 0
- Status: Closed
- Theme: Alysum
- Private: No
- Open Date: 29.10.21, 16:00
- Opened by: Rosita Paparelli
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22535 - Cannot insert social sharing links
inside my site parafarmaciaburelli.it, which credentials you can find in my profile, in Theme Settings → Social sharing I can only define which icons to display for example inside product pages.
But I cannot find any place to insert the links related to any of the svg social icons.
Can you please tell me where to set that links?
Social links are generated automatically, you can’t change them
Yes but how can I make them point to my social pages?
There are two types of social icons.
1. Product page sharing icons allows your customers to share a product to their social accounts
2. Footer social icons allows you to define your own links to let customers see your accounts
Ok, the problem is the following: when I click on social icons on product page nothing happens. Is this normal?
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your FTP Server
The credentials are already there.
Yes, but I’m not able to connect, see the screenshot https://take.ms/mM0U9
As always you have used the wrong ip.
The correct one is 18.104.22.168: please note the difference between 88 and 80.
Yes, right, now I have access
The issue has been fixed
Update file is
Whatsapp icon works fine on mobile device, but when I click on the Whatsapp icon on a desktop device, having whatsapp web opened on another tab of the browser, nothing happpens.
because you seem don’t have installed WhatsApp on your computer
You are welcome!