- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 02.11.21, 15:19
- Opened by: Variedades Auto
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #22541 - Favorites and wishlist Error
Hello, When i click the wishlist and favorites on the tob bar gives me error 404 can you please see why?
Thanks
Comments
Something wrong with your URLs.
I just added a product to favorites with no problem https://take.ms/FHfEc
Yes i can add it too but if i try to open the links in the topbar gives me error.
As I wrote you before, Something wrong with your URLs. Please Try to enable Friendly URL‘s option in your back office that could solve the issue
If I ative that the products wont work.
The theme doesn’t manage pretashop urls. You can switch to classic prestashop theme to check out ho it works there
If I ative that the products wont work.
Can you check it please, I can´t have freindly URL active. And these links have worked before.
All links in your website are broken https://take.ms/fQdlb
Looks like some module modify links or your server is not configured correctly. That is definitely not theme’s issue
Hello you were right thats solved. But im getting this error when I try to login in an account.
Attachments:
Error Conta.PNG(20.1 KiB)Try to reset Theme Settings module
But that wont reset everything done?
Ok, where I can see those errors? Please give me a link
It´s on the client login my freind.
Use this client account to test:
User: mkt.varidauto@gmail.com
Pass: 123456
We never seen such problem before.
Did you edit theme files?
No my freind. Only installed this module módulo B2B Registration - SIRET / VAT Number & Automatic Group. And not its not even installed.
Could you please try to uninstall all modules you recently installed. The issue looks like caused by a module.
I already did. I removed the module.
As I can see you have a lot of different third-party modules. Try to disable them one by one
Wont work. Now I dont even have the homepage :S
Its something on the theme settings module :S please help I cant delivery the site like that.
Or might be elementor.
I need your help cause I paid the extra support and I cant have the site like this.
We currently have small vacation and very limited internet connection.
Have you tried to disable elementor module?
There is no such problem in the theme. It happened only in your installation that means some module make this issue.
Have you tried to disable elementor module? If I disable the elementor the site works?
The module that I installed is already unnistalled, so this is not the reason.
I used a backup, rebooted the theme settings module and installed the last module I bought and the error is gone.
But now the all work I did and all the formatations are gone, I will use the backup again and see if the error is gone.
If not I will need your help.
Ok, let me know
Hello, the error disappeared but i’m facing a new problem. When I apply the different templates (homepage, footer) to the different stores in the theme settings the changes are not done. I don’t know why since I’m doing like I did in the past.
Could you please check that? Thanks
Hello I still facing the problem with the theme layout.
I’m sorry for the delay.
I just compared two stores, Biome and Cosbrand. As I can see you have selected different headers in the Theme Settings and front page also show different header layouts.
Our support will be fully available since 24 November. Sorry for the inconvenience
Hello, Yes all the 4 stores are different they should look like before. But for some reason the theme layout module is not accepting my changes…. I uploaded the template there but nothing changes…. He apply the same slider to all of them, can’t make it work… and already did a reset…
Ok we will wait till 24. Thanks
Hello my freind, we are stuck in the same situation. We already backed up again and reseted the pagebuilder module, but the problem is the same.
Can´t apply the changes in the homepages they all look the same. I have a question for you, this misconfiguration will happen always when we do a backup?
Because I’m thinking in the future when the site is online if we need to backup, this might occour again.
Really need your help, we need to deliver the site to our client but we can’t finish it.
Thanks once again.
Hello my freind, we are stuck in the same situation. We already backed up again and reseted the pagebuilder module, but the problem is the same.
Can´t apply the changes in the homepages they all look the same. I have a question for you, this misconfiguration will happen always when we do a backup?
Because I’m thinking in the future when the site is online if we need to backup, this might occour again.
Really need your help, we need to deliver the site to our client but we can’t finish it.
Thanks once again.
I just make the following test:
1. Choose the “cosbrand” store and created a new layout “cosbrand-home” 2. Selected that layout in the Theme Settings → Home Page and see it’s applied correctly https://www.cosbrand.pt/index.php
3. Choose the “bioage” store and created a new layout “bioage-home” 4. Selected that layout in the Theme Settings → Home Page and see it’s also applied correctly https://www.cosbrand.pt/Bioage/en/
So I still don’t see any issue. Please correct me if I did something wrong
I saved the templates that are used before. I will attach theme and see if it works please.
In the attach there are the files used before in the layout builder. And other thing I noticed is a infinite loop on the pages.
Attachments:
PAGE.zip(26.9 KiB)And other thing the hook state is broken (sending screenshot), I fix them and save but they broke again.
Attachments:
Hook state.PNG(41.7 KiB)See I used the template in the cosbrand and stays like you left.
As you can see in the screenshot I have the all things I had before
Attachments:
pagebuild bioage.PNG(145.4 KiB)But for me the page stays like you left it… I cleared cache and cookies already.
But as I can see you have installed and enabled Creative Elements module. We recommend to use it instead of outdated Page Builder
No my freind. I just reseted it like you said. But all the things I did was in page builder…. Can´t do it all again.
So you don’t want to use Creative Elements module?
No my freind as you can see all my work is done on layout builder
And seems they cant work at same time.
Yes, right. And we recommend to disable outdated Page Builder and use only Creative Elements
But I remember I did some changes with that creative module, using the Layout Builder at the same time.
“Yes, right. And we recommend to disable outdated Page Builder and use only Creative Elements”
But how can use my old pages? I need to build them from 0 again?
Cant even use creative.
Attachments:
Creative error.PNG(85.3 KiB)To keep using Page Builder you just need to select this option https://take.ms/aU67d
I just did that fro Cosbrand and Bioage stores and everything works fine
Thanks my freind :D For the footer is the same? Because I think I was using oldstyle one.
Yes, for the footer is the same, you have to select displayFooterBuilder hook
Ok its solved I think :D
You are welcome!
My freind I’m having this issue (https://www.prestashop.com/forums/topic/296637-solved-order_confhtml-template-layout-messed-up/) in the order confirmation email in portuguese.
Attachments:
E-mail Misconfig.PNG(32.3 KiB)I already replaced the file but nothing happens the error stills there. I can´t figure out why this online happen in portuguese.
But emails are not a part of the theme. Try to download original email files from prestashop. You can see all original files here https://github.com/PrestaShop/PrestaShop
I already did :S
ok
Hello my freind need your help… Cant save changes because the theme settings hooks are missing. I already tried to fix but won’t do anything.
Can you please help? Thanks.
Attachments:
Hook state.PNG(41.7 KiB)You can ignore that, that’s deprecated hooks
Yes but I can´t change my products.
Every time I try to update something it gives error.
But how that’s related to the problem with products?
Try to disable those modules one by one and check out the problem every time https://take.ms/3Wn53
Those modules were working before and I need them. As the hooks says add product, update product, delete produt, and so on.
So something is wrong.
Solved.
Great!
Hooks are now in place but the error keeps appearing.
You can ignore that, that’s deprecated hooks.
Hooks are now in place but the error keeps appearing.
All the hooks are attributed to page builder. Could be the creative elements interfere?
I have disabled all modules that hooked into product page
Here is the list
if you need some of those modules you can enable them back
As for the issue, im’ not sure that’s relates to the theme. Try to update your prestashop to the latest version.
Hello my freind, have a problem my REV slider is in loading loop on Cosbrand, Valmari and SarahK but works on bioage.
The problem because the code of the module that hooked into the displayHeader hook is not executed.
I don’t understand how that’s possible, because as I can see the module is hooked correctly.
The problem with your configuration. You can try to reset the module.
We spent too much time on that, but I’m sure that’s not module problem, but something wrong on your side
Hello my freind can you help me solve this problem (in attach). In mobile version is cutting the information. Thanks.
Attachments:
Cut Mobile.PNG(174.2 KiB)Also my cart is having an error. Can you help?
Attachments:
Cart Error.PNG(45.2 KiB)My other sites are cutting the products in the category page.
Attachments:
Category cut.PNG(155.1 KiB)The category page are fine now, just the first issue and the cart.
The category page are fine now, just the first issue and the cart.
How to see the issue with cart? It works fine for me https://take.ms/Mq9x8
It only appears when I turn on the debug. Dont know if it will give problems in future.
The css issue is easy to solve? Cause is cuting the images, its inside the products in the related products.
Is it possible to turn off zoom from mobile? On product image?
1. Try this CSS
@media(max-width:768px) { #pattern .view_grid .product_list .grid-container { grid-template-columns: 1fr; } }2. Zoom is disabled for mobile
Is it possible to turn off zoom from mobile? On product image?
Hmmm no its not when im navigating I click and he do zoom and I cant scroll down.
Still doing it
Attachments:
Cut Mobile.PNG(243.1 KiB)Please help me here, cant show this situtation to my client. Thanks
I’m sorry for late response. We have a lot of other tickets.
The issue has been fixed. Please test to confirm the change https://take.ms/mJf2C
Hello, the problem stills there its inside the product not in category page. Check this link and see https://www.cosbrand.pt/Bioage/pt/profissional-corporal/2-lipo-redux-termospray-cafeina-24h.html. Scroll over till you find “PROTOCOLO DE TRATAMENTO” and see it on mobile you will see the misconfig.
Thanks.
Attachments:
Cut Mobile.jpg(603.7 KiB)I have the option to do guest checkout, but when i try to finish a order ask me to login everytime. Is there any option I can turn on in the theme so the clients can do guest checkouts? Since In another installation with default theme I can do that. Thanks.
Hey,
Is it possible to add some text in the price cart. Because both prices appear and seems a little confusing. See the attach. Maybe possible to put a total in the second price or something, with the possibility to change since we have 4 languages. And by the way forget the guest checkout we saw it was another module doing that conflict.
Thanks
Attachments:
Cart Price.png(1.93 MiB)I have updated the file /themes/alysum/templates/catalog/_partials/miniatures/mini-product.tpl but I can’t find a product with discount to test
Hello, i saw the cart seems fine now :D only a price appearing :D
But I still have the problem at mobile in the related products see the link as an example. https://www.cosbrand.pt/Bioage/pt/profissional-corporal/2-lipo-redux-termospray-cafeina-24h.html.
Is it possible to show only one product and see the rest using the slider?
Attachments:
Cut Mobile.jpg(603.7 KiB)Is it ok now? https://take.ms/zu3Pr
Hello, Its not possible to have the image centered? And this is working for all shops? Thanks.
The issue caused by productsubstitutes module
Try following CSS
.product-accessories article.product-miniature.js-product-miniature.profissional-corporal {width:auto}This code will mess up with product substitutes?
No, it should not