• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 02.11.21, 15:19
  • Opened by: Variedades Auto

Ticket #22541 - Favorites and wishlist Error

Hello, When i click the wishlist and favorites on the tob bar gives me error 404 can you please see why?
Thanks

Comments

Fred 02 Nov 2021, 22:17

Something wrong with your URLs.
I just added a product to favorites with no problem https://take.ms/FHfEc

Variedades Auto 03 Nov 2021, 10:15

Yes i can add it too but if i try to open the links in the topbar gives me error.

Fred 03 Nov 2021, 10:20

As I wrote you before, Something wrong with your URLs. Please Try to enable Friendly URL's option in your back office that could solve the issue

Variedades Auto 03 Nov 2021, 10:31

If I ative that the products wont work.

Fred 03 Nov 2021, 10:36

The theme doesn't manage pretashop urls. You can switch to classic prestashop theme to check out ho it works there

Variedades Auto 03 Nov 2021, 12:08

If I ative that the products wont work.

Variedades Auto 03 Nov 2021, 15:56

Can you check it please, I can´t have freindly URL active. And these links have worked before.

Fred 03 Nov 2021, 20:29

All links in your website are broken https://take.ms/fQdlb

Looks like some module modify links or your server is not configured correctly. That is definitely not theme's issue

Variedades Auto 16 Nov 2021, 17:32

Hello you were right thats solved. But im getting this error when I try to login in an account.

Attachments:

Fred 16 Nov 2021, 18:02

Try to reset Theme Settings module

Variedades Auto 16 Nov 2021, 18:29

But that wont reset everything done?

Fred 16 Nov 2021, 18:35

Ok, where I can see those errors? Please give me a link

Variedades Auto 16 Nov 2021, 18:36

It´s on the client login my freind.

Use this client account to test:
User: mkt.varidauto@gmail.com
Pass: 123456

Fred 16 Nov 2021, 18:47

We never seen such problem before.
Did you edit theme files?

Variedades Auto 16 Nov 2021, 18:50

No my freind. Only installed this module módulo B2B Registration - SIRET / VAT Number & Automatic Group. And not its not even installed.

Fred 16 Nov 2021, 19:56

Could you please try to uninstall all modules you recently installed. The issue looks like caused by a module.

Variedades Auto 16 Nov 2021, 20:16

I already did. I removed the module.

Fred 16 Nov 2021, 20:20

As I can see you have a lot of different third-party modules. Try to disable them one by one

Variedades Auto 16 Nov 2021, 22:19

Wont work. Now I dont even have the homepage :S

Variedades Auto 16 Nov 2021, 22:20

Its something on the theme settings module :S please help I cant delivery the site like that.

Variedades Auto 17 Nov 2021, 10:18

Or might be elementor.

Variedades Auto 17 Nov 2021, 13:18

I need your help cause I paid the extra support and I cant have the site like this.

Fred 17 Nov 2021, 16:08

We currently have small vacation and very limited internet connection.
Have you tried to disable elementor module?
There is no such problem in the theme. It happened only in your installation that means some module make this issue.

Variedades Auto 19 Nov 2021, 16:11

Have you tried to disable elementor module? If I disable the elementor the site works?
The module that I installed is already unnistalled, so this is not the reason.
I used a backup, rebooted the theme settings module and installed the last module I bought and the error is gone.
But now the all work I did and all the formatations are gone, I will use the backup again and see if the error is gone.

If not I will need your help.

Fred 19 Nov 2021, 20:48

Ok, let me know

Variedades Auto 19 Nov 2021, 22:17

Hello, the error disappeared but i'm facing a new problem. When I apply the different templates (homepage, footer) to the different stores in the theme settings the changes are not done. I don't know why since I'm doing like I did in the past.

Could you please check that? Thanks

Variedades Auto 22 Nov 2021, 10:19

Hello I still facing the problem with the theme layout.

Fred 22 Nov 2021, 23:49

I'm sorry for the delay.
I just compared two stores, Biome and Cosbrand. As I can see you have selected different headers in the Theme Settings and front page also show different header layouts.
Our support will be fully available since 24 November. Sorry for the inconvenience

Variedades Auto 23 Nov 2021, 10:24

Hello, Yes all the 4 stores are different they should look like before. But for some reason the theme layout module is not accepting my changes.... I uploaded the template there but nothing changes.... He apply the same slider to all of them, can't make it work... and already did a reset...

Variedades Auto 23 Nov 2021, 10:25

Ok we will wait till 24. Thanks

Variedades Auto 24 Nov 2021, 10:41

Hello my freind, we are stuck in the same situation. We already backed up again and reseted the pagebuilder module, but the problem is the same.
Can´t apply the changes in the homepages they all look the same. I have a question for you, this misconfiguration will happen always when we do a backup?
Because I'm thinking in the future when the site is online if we need to backup, this might occour again.

Really need your help, we need to deliver the site to our client but we can't finish it.

Thanks once again.

Variedades Auto 24 Nov 2021, 11:21

Hello my freind, we are stuck in the same situation. We already backed up again and reseted the pagebuilder module, but the problem is the same.
Can´t apply the changes in the homepages they all look the same. I have a question for you, this misconfiguration will happen always when we do a backup?
Because I'm thinking in the future when the site is online if we need to backup, this might occour again.

Really need your help, we need to deliver the site to our client but we can't finish it.

Thanks once again.

Fred 24 Nov 2021, 11:27

I just make the following test:
1. Choose the "cosbrand" store and created a new layout "cosbrand-home"
2. Selected that layout in the Theme Settings → Home Page and see it's applied correctly https://www.cosbrand.pt/index.php

3. Choose the "bioage" store and created a new layout "bioage-home"
4. Selected that layout in the Theme Settings → Home Page and see it's also applied correctly https://www.cosbrand.pt/Bioage/en/

Fred 24 Nov 2021, 11:27

So I still don't see any issue. Please correct me if I did something wrong

Variedades Auto 24 Nov 2021, 12:14

I saved the templates that are used before. I will attach theme and see if it works please.
In the attach there are the files used before in the layout builder. And other thing I noticed is a infinite loop on the pages.

Attachments:

PAGE.zip (26.9 KiB)
Variedades Auto 24 Nov 2021, 12:15

And other thing the hook state is broken (sending screenshot), I fix them and save but they broke again.

Attachments:

Hook state.PNG (41.7 KiB)
Variedades Auto 24 Nov 2021, 12:17

See I used the template in the cosbrand and stays like you left.

Variedades Auto 24 Nov 2021, 12:20

As you can see in the screenshot I have the all things I had before

Attachments:

Variedades Auto 24 Nov 2021, 12:20

But for me the page stays like you left it... I cleared cache and cookies already.

Fred 24 Nov 2021, 13:08

But as I can see you have installed and enabled Creative Elements module. We recommend to use it instead of outdated Page Builder

Variedades Auto 24 Nov 2021, 13:35

No my freind. I just reseted it like you said. But all the things I did was in page builder.... Can´t do it all again.

Fred 24 Nov 2021, 13:36

So you don't want to use Creative Elements module?

Variedades Auto 24 Nov 2021, 13:37

No my freind as you can see all my work is done on layout builder

Variedades Auto 24 Nov 2021, 13:38

And seems they cant work at same time.

Fred 24 Nov 2021, 13:38

Yes, right. And we recommend to disable outdated Page Builder and use only Creative Elements

Variedades Auto 24 Nov 2021, 13:39

But I remember I did some changes with that creative module, using the Layout Builder at the same time.

Variedades Auto 24 Nov 2021, 13:39

"Yes, right. And we recommend to disable outdated Page Builder and use only Creative Elements"

Variedades Auto 24 Nov 2021, 13:40

But how can use my old pages? I need to build them from 0 again?

Variedades Auto 24 Nov 2021, 13:42

Cant even use creative.

Attachments:

Fred 24 Nov 2021, 14:38

To keep using Page Builder you just need to select this option https://take.ms/aU67d

I just did that fro Cosbrand and Bioage stores and everything works fine

Variedades Auto 24 Nov 2021, 16:23

Thanks my freind :D For the footer is the same? Because I think I was using oldstyle one.

Fred 24 Nov 2021, 16:24

Yes, for the footer is the same, you have to select displayFooterBuilder hook

Variedades Auto 24 Nov 2021, 16:26

Ok its solved I think :D

Fred 24 Nov 2021, 16:26

You are welcome!

Variedades Auto 24 Nov 2021, 17:52

My freind I'm having this issue (https://www.prestashop.com/forums/topic/296637-solved-order_confhtml-template-layout-messed-up/) in the order confirmation email in portuguese.

Attachments:

Variedades Auto 24 Nov 2021, 17:54

I already replaced the file but nothing happens the error stills there. I can´t figure out why this online happen in portuguese.

Fred 24 Nov 2021, 18:05

But emails are not a part of the theme. Try to download original email files from prestashop. You can see all original files here https://github.com/PrestaShop/PrestaShop

Variedades Auto 24 Nov 2021, 18:11

I already did :S

Fred 24 Nov 2021, 18:15

ok

Variedades Auto 25 Nov 2021, 13:10

Hello my freind need your help... Cant save changes because the theme settings hooks are missing. I already tried to fix but won't do anything.
Can you please help? Thanks.

Attachments:

Hook state.PNG (41.7 KiB)
Fred 25 Nov 2021, 13:16

You can ignore that, that's deprecated hooks

Variedades Auto 25 Nov 2021, 13:21

Yes but I can´t change my products.

Variedades Auto 25 Nov 2021, 13:22

Every time I try to update something it gives error.

Fred 25 Nov 2021, 13:34

But how that's related to the problem with products?
Try to disable those modules one by one and check out the problem every time https://take.ms/3Wn53

Variedades Auto 25 Nov 2021, 13:53

Those modules were working before and I need them. As the hooks says add product, update product, delete produt, and so on.
So something is wrong.

Variedades Auto 25 Nov 2021, 13:56

Solved.

Fred 25 Nov 2021, 13:58

Great!

Variedades Auto 25 Nov 2021, 13:59

Hooks are now in place but the error keeps appearing.

Fred 25 Nov 2021, 13:59

You can ignore that, that's deprecated hooks.

Variedades Auto 25 Nov 2021, 14:57

Hooks are now in place but the error keeps appearing.

Variedades Auto 25 Nov 2021, 15:13

All the hooks are attributed to page builder. Could be the creative elements interfere?

Fred 25 Nov 2021, 15:28

I have disabled all modules that hooked into product page
Here is the list

Pm_advancedpack
Favorites
Promokit Custom Tabs
Promokit Size Chart
Recommended Price
Ph_simpleblog
Customfields
Pspagebuilder
Productadvicesurvey

if you need some of those modules you can enable them back


As for the issue, im' not sure that's relates to the theme. Try to update your prestashop to the latest version.