• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 03.11.21, 13:36
  • Opened by: Javier Rodriguez

Ticket #22547 - Can't edit category with Creative Elements

Hello, when I try to edit any category with Creative Elements I get an error that say: Sorry the content area was not found in this page. I attach a couple of images to show you where I try to open Creative Elements and the error.


error.zip (138.6 KiB)


Fred 03 Nov 2021, 13:43

Hi, Javier Rodriguez.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Javier Rodriguez 03 Nov 2021, 14:05

Hello Fred, I added an account to login in the Back-office. Will try to add later the FTP since I dont have that ones here.
Thanks for your help

Javier Rodriguez 03 Nov 2021, 17:40

I cant create an ftp at this moment but i give you access to the plesk server, there you can find all the files that are in the server.

Fred 03 Nov 2021, 20:25

Maybe I missed something, but I can't find a problem. I just assigned Elementor layout for the category page and it works https://take.ms/OJPaz I also have tried to edit it and it also works